Audi Beaverton

routine maintenance He was very responsive! He communicated very well...he used technology and texting to keep in touch with me which was awesome. Thanks again Brian. He was very responsive! He communicated very well...he used technology and texting to keep in touch with me which was awesome. Thanks again Brian. More

Great Service I had a timing belt issue that turned out to be covered by an extended warranty. Corry was great. He made the whole process convenient and seamless. I had a timing belt issue that turned out to be covered by an extended warranty. Corry was great. He made the whole process convenient and seamless. More

75,000 mile service These guys are wonderful. They have amazing customer service and I get to drive the latest and greatest from Audi while my car is getting a little TL These guys are wonderful. They have amazing customer service and I get to drive the latest and greatest from Audi while my car is getting a little TLC. I wouldn't take my car anywhere else. More

Quick, personalized service I took my car to the Portland service center for the first time recently. Dustin got me set up and Casey was my tech. Both provided friendly, quick, I took my car to the Portland service center for the first time recently. Dustin got me set up and Casey was my tech. Both provided friendly, quick, and personalized service. I will definitely be going back! I highly recommend. More

First Service Visit The reason for the visit was for two purposes. They needed to have the vehicle for one plus days, so we were given a loaner vehicle. The service was The reason for the visit was for two purposes. They needed to have the vehicle for one plus days, so we were given a loaner vehicle. The service was great, and the service representative took extra time with us to explain some of the features of our new vehicle. More

Audi Allroad purchase We purchased an Audi all road from out of state and Drew and the Audi team at Audi Beaverton were great and accommodated our travel schedule and every We purchased an Audi all road from out of state and Drew and the Audi team at Audi Beaverton were great and accommodated our travel schedule and everything went very smoothly and we love our new to us slightly used Audi wagon. They also took our other vehicle as a trade-in which was great. More

“Providing Service Beyond Expectation” Doug, Drew, Larry, Sigve and Alex are all examples of providing service beyond expectation. We are proud Audi fans because it is an incredible car AN Doug, Drew, Larry, Sigve and Alex are all examples of providing service beyond expectation. We are proud Audi fans because it is an incredible car AND because we were made to feel special and appreciated. They worked hard to find just the perfect car for each of us. While time was limited on our end, Sigve made sure we were able to get things signed without having to make another trip in. When Doug and Sigve were taking a well deserved day off, both Drew and Larry stepped up to continue our positive experience. Alex was visible and present the entire time acknowledging his appreciation for our business while ensuring we were being well taken care of. All in all, we are happy customers and would definitely recommend Audi Beaverton to others. More

New car purchase My entire espierencw working with a Shane and Jeff from start to finish, nothing but white carpet service. Second vehicle purchase from them, will con My entire espierencw working with a Shane and Jeff from start to finish, nothing but white carpet service. Second vehicle purchase from them, will continue to do all my future car needs because of these guys. More

Purchased AUDI certified pre owened car I was able to purchase the vehicle at Audi Beaverton. Elias and Patrick are really professional. Actually it was first time for me to visit Audi deale I was able to purchase the vehicle at Audi Beaverton. Elias and Patrick are really professional. Actually it was first time for me to visit Audi dealer and I had a lot of questions. Their accurate advice and feedback to my questions were very helpful. Their professional and friendly attitude was the important determining factor of my purchasing at Audi Beaverton. I would like to buy from them again in the future. Many thanks Elias and Patrick for all your help!! More

Poor Service After being an Audi customer/driver for more than 4 years, I have experienced a level of deceit and greed that is unparalleled at the Portland Audi Se After being an Audi customer/driver for more than 4 years, I have experienced a level of deceit and greed that is unparalleled at the Portland Audi Service Center which has put my brand loyalty into question. After noticing an issue with my 2011 A4 and seeing two indicator lights, I called the Portland Service Center. I was instructed to have my car towed to their location to receive a diagnostic test. I complied with that suggestion and had my car towed and had a diagnostic test completed, which I received the results of the next day. (Dropped off at 6pm Thursday, Received Quote at 1:35pm Friday after a call with the service rep). The quote indicated my 2011 A4 which had 76k miles now needed $12,615 in repairs, which would more or less total the car. One specific item would require the pistons to be taken apart and rebuilt. After reading the quote, I realized a discrepancy indicating I needed 4 new tires when I had replaced one tire only two weeks prior. This initiated my concern for the legitimacy of the quote and pricing. However, the service rep explained I could call the sales center for trade in options. I then spoke with a sales rep who indicated the trade in value would be $500 for my 2011 A4. This continued to raise my level of concern. I then called a trusted mechanic in CA and provided him all of the quote information. He too was appalled with the price and the extensiveness of work that needed to be done. He mentioned that the level of specificity in the quote would have require the entire engine be taken apart and didn’t believe that could have adequately done and rebuilt in the time of drop off to receiving the quote. He recommended that I take my car to another mechanic, which I promptly did. I had my car towed to another mechanic who completed a full diagnostic test and evaluated the car in depth. He provided a fix that cost $112. The car is now running well. This complete disregard customer service and honesty while prioritizing simply making a profit is absolutely astounding. Without doing my due diligence in multiple ways, I would have either had to find a way to pay $12k+, or trade in my car for a value that is plainly disrespectful while paying off my loan out of pocket. Finally, throughout this process of having to have my car towed twice due to this recommendation and outrageous quote, I spent various hours aware from work handling this. This again reiterates how this process was incredibly inconvenient and supports the complete disregard for your customers. I fully intend to express my distaste with the experience in various ways, one of which is to report Sunset Audi to the Better Business Bureau. I sincerely hope you can rectify this approach to your customer service in order to properly run your business. More