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Audi Burlington

Burlington, MA

4.9
3,302 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,302 reviews

November 22, 2021

Excellent and prompt service. My vehicle was fully inspected in addition to the necessary work being performed. More

by EB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Audi Burlington responded

Thank you for your 5-stars! See you next time at Audi Burlington!

November 19, 2021

Took the time to listen to my problem and clarify what the issue was. Kept in contact with me through the process and texted me as soon as the cause of the issue was found and fixed. More

by Satisfied in Billerica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Nov 22, 2021 -

Audi Burlington responded

Thank you for sharing your experience! We appreciate you trusting the Audi Burlington team with your vehicle and we hope we can be of service to you again in the future!

November 18, 2021

Excellent service starting with their communication. They leave nothing to chance, and they clean your car, too More

by fdcanina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Audi Burlington responded

Thank you for this wonderful feedback! Your business is greatly appreciated by all of us here at Audi Burlington and we hope we have the opportunity to serve you again in the future!

November 18, 2021

The service department is top notch. Jim Parolisi is a true service professional and a pleasure to work with. More

by executiveleader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Audi Burlington responded

Thank you for trusting Jim & the Audi Burlington team with your service needs! We're grateful for your business, as well as your kind words, and look forward to your next visit!

November 18, 2021

My car had a tricky problem. Service stuck with it until it was perfect. Now it’s perfect More

by Mdtully
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly mcelaney
Nov 19, 2021 -

Audi Burlington responded

Thank you for trusting us with your vehicle! We're glad we could resolve the issue and hope we can be of service to you again in the future! - The Audi Burlington Team

November 17, 2021

Timely, polite, and willing to please. Thank you Gary for wonderful service and car wash. More

by beverlybowman22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary and Mike
Nov 18, 2021 -

Audi Burlington responded

Thank you for the wonderful feedback - we'll be sure to share it with Gary & the team! We appreciate you visiting us here at Audi Burlington and hope we have the opportunity to serve you again in the future!

November 16, 2021

Good service, they keep you informed all time about the work needed and status and costs More

by Cortizalfie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Audi Burlington responded

We are so glad that you had such a great time working with our team at Audi Burlington! Thank you so much!

November 13, 2021

I pulled into the bay and greeted by rep whom advised me to go inside. I then met with service adviser who gave me keys to loaner and away i went. My car was ready in less than 1 1/2 hrs. More

by avail59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond
Nov 15, 2021 -

Audi Burlington responded

This is what we like to hear! We're happy that our service team provided you with an efficient appointment! See you next time at Audi Burlington!

November 13, 2021

Friendly service and early AM appointments. Timely communication. Plenty of parking with easy access to high way. More

by stevebao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Nov 15, 2021 -

Audi Burlington responded

Thank you for taking the time to share this feedback! We appreciate your business and hope to see you again next time here at Audi Burlington!

November 13, 2021

Quality service is defined by Jim P. His dedication to quality service, detail and follow up is exceptional! He’s the best!!!!! More

by J.B.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Audi Burlington responded

Thank you for these wonderfully kind comments - Jim will be so happy to hear them! Your business is greatly appreciated by all of us here at Audi Burlington and we look forward to your next visit!

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