Audi Burlington

Bought an SQ7 recently and the buying experience with Pedro was great. Came from out of state and he was easy to work with. Even drove my car up for me the day after purchase. Overall made it a smooth ex Pedro was great. Came from out of state and he was easy to work with. Even drove my car up for me the day after purchase. Overall made it a smooth experience. Currently working with their service team to rectify a few issues that should have been caught. Once fixed I will update to a 5 star review. More

They only had 1 business manager on to assist assist with financial loan process. First day on a Saturday after an hour they said they would try again on Monday having challenges with the bank Monday I sent financial loan process. First day on a Saturday after an hour they said they would try again on Monday having challenges with the bank Monday I sent the paperwork they had requested. Waited all day didn’t hear back from anybody so I called and was told the Business manager, I was to meet with was off that day an hour later I got a call from him and he said he was working and was there, but it was too late to come in. He was off but told me to come back. Anybody could help me just to call first I mentioned I’d be there about five or 6 o’clock. I called at 4:30 was told not to come in. It’s too busy, fourth day Tuesday I get there for my appointment between five and 530 and they told me to wait finally at 7:10 he was able to see me. At that point, it took 15 minutes to complete my paperwork. Very frustrating thank God for my sales person. Jay is very helpful. Sat with me for most of the time, the floor manager gave me $500 off for all Confusion in my patience More

Best service department going always going the extra mile service advisor knowing and helpful tech team experts service advisor knowing and helpful tech team experts More

Excellent service, as I've come to expect. On time and everything was explained to me. On time and everything was explained to me. More

Good service from salesperson . Documents were done timely. Salesperson assisted me all the way to the process Documents were done timely. Salesperson assisted me all the way to the process More

My service advisor, Anthony, was excellent! He was knowledgeable, listened to my needs, and provided me with information I needed. He was knowledgeable, listened to my needs, and provided me with information I needed. More

Anthony in the service department has always been the best person I have ever worked with. He is responsive and a very professional person. best person I have ever worked with. He is responsive and a very professional person. More

Audi Burlington is a great dealership. Communication is clear and concise, the staff is friendly and accommodating, and the technicians are skilled and knowledgeable. Overall great service Communication is clear and concise, the staff is friendly and accommodating, and the technicians are skilled and knowledgeable. Overall great service! More

It was a very positive sales experience! My salesperson, Ruzhena, was knowledgeable, pleasant, efficient, and customer focused throughout the whole process. I never felt pressured only the d My salesperson, Ruzhena, was knowledgeable, pleasant, efficient, and customer focused throughout the whole process. I never felt pressured only the desire for me to be pleased and accommodated with my needs and wishes. Everyone else on the extended team was also helpful, friendly, and made me excited to become part of the Audi family. More

My initial opinion of the dealership was mediocre. I felt like I was mislead from sales and parts. My car has been in for significant repairs twice since I bought it in August 2024. That being said wh I felt like I was mislead from sales and parts. My car has been in for significant repairs twice since I bought it in August 2024. That being said when I brought it in this time and my service person was Anthony (Tony). The service was outstanding. He was great to work with. He made no promises, but he work with me thru the whole process. It was a relief to work with someone who really seemed to care the service he was providing. I would recommend this dealership on his merits alone. Thanks again Tony. More