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Audi Burlington

Burlington, MA

4.8
3,338 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,338 reviews

May 22, 2025

Transparent information about my car 's needs. Patient explanations of work being done. No pressure to buy all the services listed Everyone is a pro and my service tech Derek B is the best o More

by karen.ficociello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Audi Burlington responded

Karen, we're delighted to hear that Derek and the Audi Burlington team provided such a positive experience for you. Thank you for sharing your feedback, and we look forward to assisting with any future needs!

May 22, 2025

Max is exceptional. He went above and beyond with his customer focus and professionalism. He is an asset to Audi! More

by Coco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Wu
May 22, 2025 -

Audi Burlington responded

Coco, we're delighted to hear that Max provided exceptional service at Audi Burlington. Thank you for recognizing his dedication and professionalism!

May 21, 2025

Customer service is spot on. Staff is very friendly and helpfull . price are great for the service !! More

by mikekey115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Audi Burlington responded

Mike, we're delighted to hear you had a great experience with our team at Audi Burlington! Thanks for the kind words and support. Safe travels ahead!

May 21, 2025

Great experience, knowledgeable staff and on time service, no hiden charges...I had service manager Jim taking care of me and I couldn't be more satisfied...Good job Herb Chambers of Burlington More

by PPB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Audi Burlington responded

We're delighted to hear that Jim and the team at Audi Burlington provided you with a great experience. It's fantastic to know everything was clear and timely for your visit. Thank you for choosing Herb Chambers of Burlington!

May 20, 2025

They treat you like a knowledgeable consumer. They answer all your questions and provide an excellent service advisor in Jim Parolisi.They keep you updated on the progress of your vehicles repair More

by Blu1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike The valet who greets you was excellent
May 21, 2025 -

Audi Burlington responded

We're delighted to hear that Jim and the team at Audi Burlington provided you with excellent service and kept you well-informed throughout your vehicle's repair process. Thank you for sharing your experience!

May 18, 2025

Scott was very helpful and honest best part of the day. The dealership was great wish there was room to negotiate but they do not on certified cars. The only other concern was the financial person kept pus More

by Ladyfrohne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gaskell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Audi Burlington responded

Thank you for sharing your experience with us at Audi Burlington. We're glad to hear Scott was helpful and honest during your visit. We appreciate the feedback regarding negotiations and will address it internally to improve our service!

May 16, 2025

Dealership and service were excellent as always! Jim and entire team of customer service are very professional, patient and communicative. It was very nice and helpful to receive a video with detai More

by Iryna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Audi Burlington responded

Iryna, we're delighted to hear that Jim and the Audi Burlington team provided you with excellent service! It's great to know the video details were helpful. Thank you for your kind words!

May 15, 2025

.Our saleman, Jay, was incredibly helpful. He was very knowledgeable and answered all of my questions. He made the entire process smooth and stress free. Everyone was friendly and caring, which made th More

by Cali
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jay Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Kotsiras
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Audi Burlington responded

Cali, we're delighted to hear that Jay and the Audi Burlington team made your experience smooth and stress-free. Thank you for recommending us to your family and friends!

May 13, 2025

Service technician was and is always very helpful and detailed making visits timely and worry free. Am very confident leaving my vehicle in his care. More

by douglc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Audi Burlington responded

We're delighted to hear that our team at Audi Burlington consistently provides you with detailed and worry-free service. Your confidence in us means a lot, and we're here whenever you need assistance next!

May 13, 2025

I service my Sq5 at Audi Burlington with Anthony Ferreira . I receive an excellent service, Anthony is very professional, knowledgable and kept me informed during the car service. More

by Natasha_altshuler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Audi Burlington responded

Natasha, we're delighted to hear that Anthony provided you with excellent service at Audi Burlington. Thank you for sharing your experience and trusting us with your SQ5!

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