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Audi Burlington
Burlington, MA
3,326 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,326 reviews
August 24, 2023
Today’s service appointment was an absolute waste of my time. When I picked up my car that they confirmed was ready and waiting for me, it took 20 minutes from when I paid to when they brought me my car (f time. When I picked up my car that they confirmed was ready and waiting for me, it took 20 minutes from when I paid to when they brought me my car (from 50 feet away). They told me they were finishing cleaning it and it would just be a minute. 20 minutes later brought it to me…still dirt all over my car and obviously untouched. I don’t need a car wash, but don’t lie to me and don’t waste my time. Nobody apologized or acknowledged they had made me wait along in an empty lot while everyone sat quietly at their desks. Not going back. More
by Rmh21
Employees Worked With
Service department
August 23, 2023
Everyone in this dealership was great. We have purchased many cars in our years from dealerships and have experienced pressure tactics but not here. We have purchased our last 3 cars fro We have purchased many cars in our years from dealerships and have experienced pressure tactics but not here. We have purchased our last 3 cars from Herb Chambers dealerships and can honestly say that we won't go any place else. My wife and I highly recommend Herb Chambers for any car that you are searching for. More
by Hennesseylaw
Employees Worked With
August 23, 2023
My husband and I found everyone at Audi Burlington to be helpful and attentive - especially Peter Matton helpful and attentive - especially Peter Matton More
by kerry.seitz
August 23, 2023
Great experience. Scott in sales was great to work with! Michael in finance was lovely too! Scott in sales was great to work with! Michael in finance was lovely too! More
by Jill
August 22, 2023
Professional and efficient . They keep you up to date on the status of your car! They keep you up to date on the status of your car! More
by MarGee
Employees Worked With
August 21, 2023
Anthony checked me in and explained me benefits of additional services I was interested in. He was very prompt and courteous in offering me a ride. additional services I was interested in. He was very prompt and courteous in offering me a ride. More
by piyush967
Employees Worked With
August 19, 2023
They were excellent and very efficient. They treat their customers with respect and don’t make people wait. They treat their customers with respect and don’t make people wait. More
by Howard Mayer
Employees Worked With
August 18, 2023
Great communication and great focus on solving the problem . Excellent customer service by all service staff problem . Excellent customer service by all service staff More
by jccorkery
Employees Worked With
