Audi Burlington

Excellent service from drop off to pick up. Professional and friendly employees! A+ Will be a return customer for my next car purchase Professional and friendly employees! A+ Will be a return customer for my next car purchase More

Did the oil change and filled windshield fluid. Washed the car as well as requested. Washed the car as well as requested. More

Kelly did a great job communicating and the follow up was just what we needed. just what we needed. More

It’s a pleasure doing business here. Everyone goes above and beyond to make it a great experience. Everyone goes above and beyond to make it a great experience. More

Drove right into the service bay, advisor there to meet me and was taken right in! Very responsive. me and was taken right in! Very responsive. More

Pleasure to work with no pressure aimed to please , I had the pleasure deal with Nate who went above and beyond the pleasure deal with Nate who went above and beyond More

Great dealership, everything from start to finish of our purchase was great. This will be our fourth Audi from this dealership & we wouldn’t use anyone else. purchase was great. This will be our fourth Audi from this dealership & we wouldn’t use anyone else. More

This dealer and its employees, particularly Jim Parolisi, are first rate. I have been dealing with them for over 20 years and would not hesitate to recommend them to my friends. are first rate. I have been dealing with them for over 20 years and would not hesitate to recommend them to my friends. More

EXTREMELY DISSAPOINTED I have a problem with my water pump on my 2012 Audi Q5 and it was diagnosed previously at a local auto shop. My mother also has a q5 but from 2017 and she got noticed of a recall pump on my 2012 Audi Q5 and it was diagnosed previously at a local auto shop. My mother also has a q5 but from 2017 and she got noticed of a recall for the water pump. I called Audi Burlington to see if there was a potential recall for my car and after giving them my cars VIN number, age, and milage they discovered there was no recall for my vehicle. I was informed that there are a lot of problems with q5's water pumps though and they offer an extended warranty for this issue. They told me to bring in my car and they would submit pictures to HQ to see if I was eligible. I brought my car in, was charged 199 dollars, and they looked at my car and told me what I already knew. When I asked what about the warranty, they said it only goes for cars of younger than 10 years and less than 100,000 miles. They clearly knew the day before my car wouldn't be available for the warranty and had me bring my car in any way to charge me $199. When I called to explain the situation, they were extremely rude and wouldn't listen to my side of the story (Max Ha in service). Being one year out of college, I told my dad and he tried to help with the situation, we talked to the service manager, Matt Brickey, he interrupted my father every time he tried to justify the situation and was very hostile. My father let him get his point across then asked if he may speak and Matt hung up on him. We tried to call back three times and they wouldn't answer. The situation was fraud and they handled it with disrespect. More

Good communication and easy to get in contact via phone, email, and web. Very responsive. Nice facility. email, and web. Very responsive. Nice facility. More