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Audi Burlington - Service Center

Burlington, MA

4.8
1,407 Reviews
Call Service Center (781) 272-8880

1,407 Reviews of Audi Burlington - Service Center

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April 26, 2025

Start to finish it was a great experience. Had the loaner car ready when I got there, sent video updates of my car and when it was ready they had cleaned the interior. Highly recommend. More

by cmazzotta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Audi Burlington responded

We're delighted to hear about your positive experience at Audi Burlington! Our team strives to provide seamless service, and we're glad you appreciated the updates and clean interior. Thank you for recommending us! Safe travels!

April 26, 2025

I could not have received better service if it was not for Alen Jonuz the Service Advisor. More

by Roldan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alen Jonuz
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Apr 28, 2025 -

Audi Burlington responded

Hi Roldan! Thank you for leaving us this five-star review and for your kind words about Alen Jonuz from our service team at Audi Burlington! We'll see you next time!

April 25, 2025

Anthony did a great job helping me out for my first service appointment. I will return to this dealership anytime I have an issue. Brian More

by Brooksie55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Audi Burlington responded

Brian, we're delighted to hear that Anthony provided great assistance during your first service appointment at Audi Burlington. We look forward to welcoming you back whenever you need us! Safe travels!

April 23, 2025

The service was superb The service was excellent and courteous Would highly recommend Audi Burlington More

by Joanmel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Audi Burlington responded

Joanmel, thank you for the glowing recommendation! We're delighted to hear that our team at Audi Burlington provided superb service. We appreciate your support and look forward to serving you again in the future!

April 22, 2025

Addressed my recurring nuisance with candor, to my satisfaction. Appreciated access to a loaner over the weekend. More

by igawel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

Audi Burlington responded

We're glad to hear that our team at Audi Burlington was able to address your concerns and provide a loaner for the weekend. Thank you for sharing your experience with us!

April 19, 2025

Excellent service from Anthony! I've had my Audi for seven years and needed to have it looked over before I give it to my daughter. More

by Jessie Tavares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Audi Burlington responded

Jessie, we're delighted to hear that Anthony provided excellent service for your Audi. Thanks for trusting us with such an important task! - The Audi Burlington Team

April 18, 2025

They always go above and beyond, despite the reason I visit this dealership it’s a pleasure More

by vladimirbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Hebert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Levy
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Apr 18, 2025 -

Audi Burlington responded

Thank you for trusting our Audi Burlington team with the care of your vehicle! We appreciate your support and look forward to continuing to serve you in the future!

April 17, 2025

I found service team to be Proficient, efficient, communicative, and effective. Obtained loaner and video documenting repairs that I independently corroborated. More

by Audi owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Audi Burlington responded

We're delighted to hear that our service team at Audi Burlington met your expectations with proficiency and clear communication. It's great to know the loaner and repair documentation added value to your experience as well. Thank you for choosing us!

April 17, 2025

The sales and service departments never fail to amaze and exceed expectations. I highly recommend. More

by Linda.campbell03223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Audi Burlington responded

Linda, thank you for trusting Audi Burlington with your automotive needs! We're happy to hear that our team consistently exceeds your expectations and we look forward to continuing to serve you in the future!

April 11, 2025

I went in for an oil change and was asked whether I wanted the 40K service. Knowing this was a costly service, I declined. Then, Jim Parolisi informed me that the service was covered because the prio More

by chipp37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Audi Burlington responded

We're delighted to hear that Jim and the Audi Burlington team provided such a pleasant surprise with your service visit! Thanks for choosing us as your favorite dealership!

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