Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.5
1,376 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
Contact Dealership
View Awards

5190 Merle Hay Rd

Johnston, IA

50131

Directions

By Type

Showing 1,376 reviews

March 13, 2024

Bryan and the service department has really taken care of our issues and service work on our Q8. More

by S.NEELY
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Mar 13, 2024 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

Helpful
March 09, 2024

I always feel welcome. My car is a bit of a lemon so Bryan knows me More

by scott@iowarealty
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Mar 10, 2024 -

Audi Des Moines responded

Thank you for the kind words for Brian and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

Helpful
March 05, 2024

Right now I am too busy to answer all your questions. Wesley was great and so was the tech! More

by SHARON.DIXON
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Mar 06, 2024 -

Audi Des Moines responded

Sharon, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Wesley here at Audi Des Moines. Best Regards, Brett Schettler General Manager

Helpful
March 04, 2024

Check engine light was on at oil change. Not diagnosed. Car's been back for a $2000+ service ) that was diagnosed) and check engine light again not diagnosed. Looks like a 3rd trip back. More

by D.ECKLUND
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Report | Print
Mar 05, 2024 -

Audi Des Moines responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Regards, Brett Schettler General Manager

Helpful
March 02, 2024

Rob was kind patient and very knowledgeable. Extremely impressed Rob exceeded all expectations. His service was immaculate More

by Acrowell
Recommend Dealer
Yes
Employees Worked With
Rob bridges
Report | Print
Mar 02, 2024 -

Audi Des Moines responded

It's fantastic to hear that Rob provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

Helpful
February 29, 2024

Helped me solved the Robles. Responded in a timely manner. Wesley was very professional and attentive to the issues. Provided some suggestions to not have the issue again. More

by CRAIG84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Mar 01, 2024 -

Audi Des Moines responded

It's great to hear that we were able to help you out, Craig. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

Helpful
February 21, 2024

Regular maintenance and then a cam girdle. They did great with everything Robyn is excellent More

by JeffQ5
Recommend Dealer
Yes
Employees Worked With
Robyn
Report | Print
Feb 21, 2024 -

JeffQ5 responded

Went in for basic service and found out we had to replace a cam girdle. Dealership was great, Robyn got us taken care of.

Feb 22, 2024 -

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Robyn and our team, and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

Helpful
February 18, 2024

The people upfront at the service department were friendly, quick, and efficient. Made the process simple and answered my questions. More

by SIDNEY.CAM
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Feb 19, 2024 -

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Brett Schettler General Manager

Helpful
February 14, 2024

Enjoyed my experience from start to finish at Audi Des Moines with Dan as my sales person George, sales manager, manager and finance all helping to replace a car that was damaged an accident and left the More

by porterhomecp
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Feb 14, 2024 -

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Dan and our team here at Audi Des Moines. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

Helpful
February 14, 2024

Courteous and timely I was provided a car to drive while I waited. I'm from out of town so this helped me be productive. More

by WEAVER0
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Feb 14, 2024 -

Audi Des Moines responded

Thank you so much for your kind words for Wesley and our team. We appreciate you for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

Helpful
1
2
3
4
...
138