Audi Des Moines

Shopping experience was easy and they were more than accommodating and willing to work with me. Mercedes was able to answer any questions I had and would reach out to someone to find the right answer if accommodating and willing to work with me. Mercedes was able to answer any questions I had and would reach out to someone to find the right answer if she didn’t know it, which I genuinely appreciate! More

They were ready for me when I showed up and got the Q5 all taken care of faster than they predicted. I was very happy with their level of professionalism and the quality of the service they provided. all taken care of faster than they predicted. I was very happy with their level of professionalism and the quality of the service they provided. More

They are responsive and directly address vehicle concerns. The technicians are personable. The service was prompt. I appreciate the video they provided. That’s enough words. concerns. The technicians are personable. The service was prompt. I appreciate the video they provided. That’s enough words. More

Rob B at Audi was very helpful and answered all of my questions and made sure I felt comfortable with my vehicle purchase, it was very appreciated questions and made sure I felt comfortable with my vehicle purchase, it was very appreciated More

Always a great experience coming in for service. Wesley and the service techs were nice enough to let me know of a regular tire rotation wasn’t needed at the time. Although it seems like a minor item, it s and the service techs were nice enough to let me know of a regular tire rotation wasn’t needed at the time. Although it seems like a minor item, it shows attention to detail and won’t perform unnecessary maintenance. Take care! More

Amar, who helped me did a great job. Has been very helpful after I bought the car, with my calls on how to do something, like answer the phone :) Great Ecperience! helpful after I bought the car, with my calls on how to do something, like answer the phone :) Great Ecperience! More

They make things pretty clear and transparent. Down right honest and have great attention to detail. I would highly recommend Mercedes. I hope to be a return customer and she’s still around. honest and have great attention to detail. I would highly recommend Mercedes. I hope to be a return customer and she’s still around. More

My car came back with problems that it didn’t have prior to dropping it off, and missing parts that was not reinstalled until I noticed, also my paint was not taken care of during my service with grease and to dropping it off, and missing parts that was not reinstalled until I noticed, also my paint was not taken care of during my service with grease and hand prints all over. Also it had a oil leak from the engine Bay Area that wasn’t there before. Also I was promised videos of my repair and statements for my new power steering pump that I never got. Also after receiving the car I only had it for a few days or so, when a engine light popped up and I was told the car was fully inspected before which it obviously wasn’t, I literally drove 3 hours to pick up the car after the service and had to leave it there the same day when I saw that problems had happened during the time the dealership had the car, I truly believe their quality control and customer service was not taken into action. At this very moment I am still waiting for a response that I was promised this morning but never got for the problems that my car didn’t have prior to dropping it off. People work hard for their money including me and they should really take further action to satisfy their customers and me as well. I even offered to give them a good google review. That was before I found out one of my front grills was missing and my supercharger plate was missing, I feel mistreated myself as well as my car and my parents that took time off from work to help me pick up the car to only leave it there the same day due to the problems that was caused by their maintenance team. Highly recommend to future customers that go to des monies Audi to uphold their dealership to what they promise. I am very unsatisfied with how my car was treated through every step of the process. More

Service rep and tech were polite, contientious and through. The video inspection creates confidence. On time and on. budget. Ty ty ty ty ty ty through. The video inspection creates confidence. On time and on. budget. Ty ty ty ty ty ty More

Everyone is very friendly and helpful. I am new to the Audi family and really like working with them. I will be back soon and appreciate how nice they all are. Audi family and really like working with them. I will be back soon and appreciate how nice they all are. More