Audi Des Moines

Exceptional service all around! Friendly, patient staff that helped answer all of my questions and found me a car I am happy with! that helped answer all of my questions and found me a car I am happy with! More

Elvis was amazing to work with! One of the smoothest car trade in/buying I have ever done. Communication was great, no pressure, very professional. Alex the sales manager was also great! All the info I need trade in/buying I have ever done. Communication was great, no pressure, very professional. Alex the sales manager was also great! All the info I needed with explanations if I had any questions. They worked with me from start to finish! The professionalism was on point with no complaints! More

Everything went perfect. Time to check in to time to pick up was very fast and and and and and and and and and and 25 words up was very fast and and and and and and and and and and 25 words More

We were looking for another car and Amar was fantastic. He paid attention to details and really did work to earn our business. We purchased another Q5. This dealership really does hit on all cylinders. He paid attention to details and really did work to earn our business. We purchased another Q5. This dealership really does hit on all cylinders. The people in the service department are very kind and courteous. More

Bought a certified 2018 Audi S4 from out of state and the process was poor from the start. While very friendly, the communication was poor, and the out-of-state buying process was stressful and time consumin process was poor from the start. While very friendly, the communication was poor, and the out-of-state buying process was stressful and time consuming. They said they were going to repair the road rash on the wheels for me, and to my surprise when the car arrived at my house, the road rash wasn't even touched. Even worse, they forgot to send the paperwork back with the car, so I couldn't get my out of state inspection done and get the car registered to actually drive on the road until a week after the car arrived. So although very friendly, I was extremely disappointed by the lack of communication and unkept promises, especially considering when you're buying a car at the level of an S4. More

We worked with new sales rep Amar who did a fantastic We worked with new sales rep Amar who did a fantastic job! If we look at this location for our 16 year old we would certainly love working with him We worked with new sales rep Amar who did a fantastic job! If we look at this location for our 16 year old we would certainly love working with him again. More

All staff, front desk to sales to service team, are all friendly, knowledgeable and helpful. This rings true from service change to buying a new/used vehicle or asking for help on who to connect with. Fac friendly, knowledgeable and helpful. This rings true from service change to buying a new/used vehicle or asking for help on who to connect with. Facility is very clean and modern. More

We were please with the service from their best salesman. Our original salesperson was gone for the day and did not notify us of her/him absence for the day. Unprofessional! Our original salesperson was gone for the day and did not notify us of her/him absence for the day. Unprofessional! More

Very good to work wit so far. There ere a few paint chips and a small drivers dent on the drivers door. I thought that these should have been fixed before I had driven all the way up from Lees Summit Mo to g and a small drivers dent on the drivers door. I thought that these should have been fixed before I had driven all the way up from Lees Summit Mo to get the Audi, but they did fix these while I was there in less than an hour, which makes me believe they could have been fixed before I came. Also, I am still waiting for the dealership to send me the Title with the lien holder on it, because Missouri requires this in order for me to get the car licensed here in Missouri. While at the dealership I did inquire with them about the Title, but they informed me that it would go to the lender and then when I paid it off the lender would send it to me. This is not what’s the star of Missouri requires. Subsequently, we just have the car parked in our garage until we receive the Title. Once the car is paid off, the lender should send us a lien release at which time I send it to Missouri’s department of Revenue and in turn they will send us a clean tile with no lien. We greatly appreciate this to be addressed ASAP.. More

This was my first experience with Audi Des Moines. I was extremely pleased with the professionalism and quality if service. extremely pleased with the professionalism and quality if service. More