Audi Des Moines

Took 2 weeks to get my car back! I live 2 hours away and a loaner vehicle was not offered. After several phone calls car was finally delivered to me 5 days after first promised. Car was delivered dirty. Car a loaner vehicle was not offered. After several phone calls car was finally delivered to me 5 days after first promised. Car was delivered dirty. Car is to come back for a back ordered part replacement and hoping for a better experience! More

Very professional, great experience. Excellent use of technology to communicate. I recommend Audis to everyone I know because of the professional experience they provide both in the buying process and t technology to communicate. I recommend Audis to everyone I know because of the professional experience they provide both in the buying process and the service process. More

Great! Really happy with the work and technology used to interact with the device department. Would recommend to others and will use again in the future. interact with the device department. Would recommend to others and will use again in the future. More

My only recommendation is that when a customer pays for the executive detailing, it would be appreciated that all surfaces are cleaned, including the edges of the sun roof panel when in the open position a the executive detailing, it would be appreciated that all surfaces are cleaned, including the edges of the sun roof panel when in the open position and the cargo cover frame and panel in the back. More

Very good but will wait to see if and when we receive, extra keys, license holder and floor mat. Buying the car was a good experience extra keys, license holder and floor mat. Buying the car was a good experience More

Car wasn’t ready when promised. Had to wait an additional 2.5 hours. Rather than lowering the price, they negotiated after-market parts. Still haven’t received promised parts after 6 weeks. One of the parts 2.5 hours. Rather than lowering the price, they negotiated after-market parts. Still haven’t received promised parts after 6 weeks. One of the parts they included was actually already installed on the car, but they told me it wasn’t. More

Had a great experience at Audi Des Moines, they were quick to get me the cars I wanted to test drive and the whole process was very painless. Rob was great to work with and very personable. quick to get me the cars I wanted to test drive and the whole process was very painless. Rob was great to work with and very personable. More

Worst car buying experience ever. Bought my TT from out of state. There was a complete lack of communication on their part. I was told not asked if my car could be delivered on Memorial Day. The driv of state. There was a complete lack of communication on their part. I was told not asked if my car could be delivered on Memorial Day. The driver got out of my car upon delivery swearing and wearing shorts that were were so low they exposed his xxxxxxxxx. Glad that was on my new car seats. Been two weeks since then and no one from the dealership has called at all to see how the car was. If Des Moines would have been the first Audi dealership I had ever visited, I would have never purchased an Audi EVER! But, luckily I have bought others in the past with exceptional service from others. Oh, and the car runs like a dream! Thank you Audi! More

Made a repair to my car a very good experience . especially the Audi Cam and the timely updates I received from Bryan. the whole process was very impressive ! especially the Audi Cam and the timely updates I received from Bryan. the whole process was very impressive ! More

Another great experience with Audi Des Moines! I really put Daniel to work looking for my perfect upgrade… man did he deliver! Couldn’t be happier! put Daniel to work looking for my perfect upgrade… man did he deliver! Couldn’t be happier! More