Audi Des Moines

My service tech Katie was friendly and helpful and was the same with everyone else I interacted with. I feel customer service was on point, and my appointment started well but ended up being just OK. I fe the same with everyone else I interacted with. I feel customer service was on point, and my appointment started well but ended up being just OK. I felt there was a lack of communication and follow-up. I feel if you're running behind or just can't figure out the issue and it's getting closer to closing time, I would expect a phone call or text for an update. I asked if my vehicle was going to be returned to me the same day and was told it was. At 3:30 pm I still hadn't received a call, and I had to follow up with Katie for and update on my car. She told me the techs were troubleshooting but didn't get to anything else I had come in for and they would need my car for another day, which wouldn't work since I was headed out of town for the weekend. The dealership ended up keeping my car over the weekend. They addressed the items I brought my car in for, and in doing so, they used up almost half a tank of gas. It is what it is. More

Very prompt and professional service. Easy scheduling on line with early phone confirmation. the service staff was courteous and efficient. work was done well and quickly. line with early phone confirmation. the service staff was courteous and efficient. work was done well and quickly. More

The visit was great. Completed a 5 star google review already. Bryan Adams was great to work with. Love the video transparency. Keep it up already. Bryan Adams was great to work with. Love the video transparency. Keep it up More

Katie did a very nice job. The loaner car was available Katie did a very nice job. The loaner car was available when I got there. She called to let me know what time the car would be ready. The car had Katie did a very nice job. The loaner car was available when I got there. She called to let me know what time the car would be ready. The car had been washed and was ready when I got to the dealership. More

After my car broke down on the interstate and it was towed after hours to Audi, I had correspondence first thing the next morning. Katie was super helpful. Decided to get a new one since too much in rep towed after hours to Audi, I had correspondence first thing the next morning. Katie was super helpful. Decided to get a new one since too much in repairs. Very disappointed that I only got $200 on trade-in. Know after Audi repairs it, they will sell it for way more than the repairs cost. That was a huge disappointment. But Katie and Elvis were great. More

The dealership worked with me on a trade for a certified A4. Robert Bridges was the main sales representative and did a great job answering my questions about the car even walked me through the car's histor A4. Robert Bridges was the main sales representative and did a great job answering my questions about the car even walked me through the car's history and maintenance records. We had very straight forward pricing discussion leading up to the deal. Andando was also great to work with as he assisted with paperwork on the day of the actual vehicle trade. Kudos also to the team that prepared the car for sale. For being used it was exceptionally clean, even under the hood! More

Great service with friendly and knowledgeable staff. They made every effort to ensure top level service and were extremely transparent on pricing and what services would be provided. made every effort to ensure top level service and were extremely transparent on pricing and what services would be provided. More

Pleasant sales experience with TJ. He was professional, prompt, focused and listened intently to my requests. Smooth and efficient transaction with limited contact and an results oriented salesperson. prompt, focused and listened intently to my requests. Smooth and efficient transaction with limited contact and an results oriented salesperson. More

Very good experience. The guys are very helpful and always willing to go the extra mile. Jorge actually came and sat in the car with me to help me with a misunderstanding I had. Very much appreciated t always willing to go the extra mile. Jorge actually came and sat in the car with me to help me with a misunderstanding I had. Very much appreciated that Jorge. Thank You!!!! More

Very good service experience. Waiting area and lounge area were excellent. Service manager was very polite and easy to work with. Car wash was done very good as well!! area were excellent. Service manager was very polite and easy to work with. Car wash was done very good as well!! More