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Audi Des Moines

Johnston, IA

4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

November 14, 2020

Mr John Meyers worked with me. He was friendly, knowledgeable, and (most importantly to me) accesible. He promptly responded to my questions in a patient manner, as well. More

by RRECINOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Meyers
November 13, 2020

Worst service I've received at any Audi dealership. Maybe the worst service period. The service writer was just flat out rude and condescending. He offered a loaner car to everyone that came in but me. A com More

by TGREGTANNERJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2020

Got me in and out during the scheduled appointment. I love the video overview of tires and brake condition from the service technician. The car looked great after the car wash. More

by chemdoc93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2020

Excellent service. Disappointed that masks are not required of every employee. Courteous, timely. Washed car is nice touch. About a 90 minute wait. Recommended wiper blades. More

by MIKEPACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2020

Always super friendly and thorough. They always wash my Always super friendly and thorough. They always wash my car before picking it up! I love the addition of the video it keeps all maintenance trans More

by JANETKBENNETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2020

Great service. I really like the video that the tech provides to their customers. My service advisor is very professional and sets expectations on when my vehicle will be ready. More

by rcp07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2020

I leased a new 2021 Audi SQ5. Anando, the salesman, was easy to work with and answered all my questions pertaining to this vehicle. The general manager, Brent, was also great to work with throughout this p More

by MICHAELA ROBINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2020

Working with Rob was great. He definitely puts the customer first! Rob was willing to spend extra time with us and answer all questions. He shared his knowledge and really helped me pick the best c More

by Belma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2020

Went into look at vehicles to buy, and Anando was extremely helpful. I didn't end up buying a vehicle, but the customer service was top notch! I will most definitely be buying a vehicle from him when More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2020

Bryan made scheduling really easy. Communication and turn around on having the vehicle ready was A++. Bryan is always a pleasure to work with. And I love having the car washed while it's being serviced. More

by Sara Gaskell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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