Audi Des Moines

The staff in the service department are well trained, honest, and attentive to your cars needs. On top of excellent service they care about making sure each fix is well done and that you are safe on the honest, and attentive to your cars needs. On top of excellent service they care about making sure each fix is well done and that you are safe on the road. I've had a wonderful experience each time I have been in. Mark is the best polite, informative, and top notch. Thank you audi! More

Oil change process was very smooth and efficient. Like the text and email updates provided along the way. Was disappointed that fluid levels were not checked as a day later my windshield washer fluid ligh the text and email updates provided along the way. Was disappointed that fluid levels were not checked as a day later my windshield washer fluid light came on. I assumed that would be part of their inspection. More

Pushy financial staff, incompetent service techs. Should not have purchased lifetime oil changes with car, will not go back. Would give 0 stars if possible. not have purchased lifetime oil changes with car, will not go back. Would give 0 stars if possible. More

They did a great job. Very polite. Didnt have to come back, last time I had to come back in for an error. Very happy with last service work. back, last time I had to come back in for an error. Very happy with last service work. More

Audi Des Moines I’ve purchased two Audi vehicles from this dealership and always took them in here for service. Always completely satisfied with sales and service st I’ve purchased two Audi vehicles from this dealership and always took them in here for service. Always completely satisfied with sales and service staff and the cars. More

Service was great and process was fairly easy. They answered all my questions and were straightforward. Definitely recommend business with them if want an Audi answered all my questions and were straightforward. Definitely recommend business with them if want an Audi More

Continued Fantastic Service!! 10 years plus of fantastic service! We have never had an unfavorable experience, They are kind, accommodating, explain everything so very well. The 10 years plus of fantastic service! We have never had an unfavorable experience, They are kind, accommodating, explain everything so very well. They have a new feature which is great. They send you a video of your car - showing the tires (and how much wear is left on them), the brakes, the undercarriage, the exhaust and general view - while the technician is talking and explaining what he is seeing. Texts are sent letting you know what is going on and when your vehicle is ready to be picked up. There have never been any surprises with the final bill as all was explained prior to service. If any other service/repairs are needed - they contact you and obtain your permission. We drive 3.5 hours for this great service. There are two other dealerships closer, however we prefer Lithia Audi - as none can compare to their service. Yesterday someone asked me where I got my Audi serviced - told them about Lithia - he was going to look them up. Thank you for the continued great service!! (We have four Audi's that we bring here for service.) More

Everything was done to my satisfaction. I appreciated the video that provided a visual update while I waited in the comfortable waiting area. Thank you. the video that provided a visual update while I waited in the comfortable waiting area. Thank you. More

inspection was kept informed on the progress of things, the wait time was good. No complaints. Everyone was very pleasant and nice. Mark was great to deal with h was kept informed on the progress of things, the wait time was good. No complaints. Everyone was very pleasant and nice. Mark was great to deal with he would inform me on the progress. I love getting the video and having them show how the car is doing. I love my Q5, it is a very nice car, I love driving it. More

The service provided was completed as expected, on time, and with very good communication. I would highly recommend the service and people at this Audi location. and with very good communication. I would highly recommend the service and people at this Audi location. More