Audi Des Moines

I really enjoyed working with Mercedes. I thought she really understood what I was looking to purchase. She also knew the Audi product and gave me an excellent orientation before the test drive and afte really understood what I was looking to purchase. She also knew the Audi product and gave me an excellent orientation before the test drive and after the purchase. More

Good Customer Service Although this dealership is 122 miles from my home, they are really good about offering to come get my car when it needs service. However, this time Although this dealership is 122 miles from my home, they are really good about offering to come get my car when it needs service. However, this time I offered to drive my car to the dealership (a good excuse to get out of the house and go somewhere!). They gave me a new A6 Audi for a loaner, which I had for a week while my car was being repaired under warranty. Even before I got back home, Bryan Adams texted me a video clip showing the underneath side of my car and a diagnosis of the problem. They immediately ordered the part and got the car repaired as soon as the part arrived. Upon picking my car up, it was freshly washed and ready to go. More

The service was excellent and my car was ready when promised. When I dropped the car off I was given a ride home and when I picked up the car later that afternoon the device was completed and the car promised. When I dropped the car off I was given a ride home and when I picked up the car later that afternoon the device was completed and the car washed. More

We had a great experience at Audi Des Moines. TJ and Alex were so easy to work with and really went out of their way to help us feel confident and comfortable with a long distance purchase. Thanks guys! were so easy to work with and really went out of their way to help us feel confident and comfortable with a long distance purchase. Thanks guys! More

I found everyone to be very professional I have had a very good experience at Audi Des Moines, as this is my first Audi automobile they had to provide me with a complete overview of the deale I have had a very good experience at Audi Des Moines, as this is my first Audi automobile they had to provide me with a complete overview of the dealership, as well as the SUV we picked. I had a very patient sales person, Brent Caswell, and have been able to bounce questions about my car off of him several times after we drove it off the lot. More

Service Department Bryan and Mark in the Service Department under all circumstances show an incredible amount of professionalism. Always taking the extra step to make su Bryan and Mark in the Service Department under all circumstances show an incredible amount of professionalism. Always taking the extra step to make sure the customer is taken care of. They provide a positive face to Audi Des Moines. Thanks More

Lovely and would always visit. They were all wonderful with customer service. I am well pleased withservice rendered. My car was done in time. I came earlier and yet was well attended to with customer service. I am well pleased withservice rendered. My car was done in time. I came earlier and yet was well attended to More

First oil change We were very happy with the process. We dropped the car off and had the oil changed and a recall addressed. In two hours the car was ready for pick We were very happy with the process. We dropped the car off and had the oil changed and a recall addressed. In two hours the car was ready for pick up. It was freshly washed and is running smoothly. More

They Brought Me My Car I live in Ames, 30+ miles from the dealership. I brought my A4 in for some bodywork, recall work, and detailing on a Friday. As the work was nearing c I live in Ames, 30+ miles from the dealership. I brought my A4 in for some bodywork, recall work, and detailing on a Friday. As the work was nearing completion, they noted it needed to dry further. I already was planning on taking the loaner down, but they called and said they advised it dry out further. And, on top of that, they offered to drive it up to me when done. Very convenient and helpful. Thanks. More

Service I needed an oil change and routine maintenance. Loved having my car picked up and returned!! Everything was exceptional as always. Thank you so muc I needed an oil change and routine maintenance. Loved having my car picked up and returned!! Everything was exceptional as always. Thank you so much!! More