Audi Des Moines - Service Center

I had my front driver side window regulator replaced as part of the service. The window works fine and the video from Jose Matos stated that the right rear tire pressure was 27. Two days later I received part of the service. The window works fine and the video from Jose Matos stated that the right rear tire pressure was 27. Two days later I received a tire pressure warning. After checking all tire pressures, all were okay at 36 except the right rear which as 43. Seemed very high and not sure what happened. Also note that when I went to pickup the car, none of the service managers were wearing masks. Not a good sight to see. Disappointed in their lack of customer safety during a pandemic. When I dropped the car off initially, Bryan was the only one who wore a mask (good for him). When I came to pick it up, Bryan was on vacation and no one in that area behind the desk had a mask. More

The service department takes great care of our vehicles and makes sure we are current with the necessary scheduled maintenance. We will continue to recommend Audi of Des Moines to our friends and family. and makes sure we are current with the necessary scheduled maintenance. We will continue to recommend Audi of Des Moines to our friends and family. More

Brian and Katie were very responsive to my calls/situation and had my car back to me sooner than I expected. They salvaged the frustrating situation with Audi Roadside Service (Which I would n calls/situation and had my car back to me sooner than I expected. They salvaged the frustrating situation with Audi Roadside Service (Which I would never recommend to anyone). More

Always great service. We a 2 SQ5’s now and will be adding an SQ8 sometime later this year. Plan to Be Audi customers for a long time. adding an SQ8 sometime later this year. Plan to Be Audi customers for a long time. More

Always Great Service. Got 2 SQ5’s now and plan to add an SQ8 soon. Probably be Audi for life. Best cars we have had. SQ8 soon. Probably be Audi for life. Best cars we have had. More

Great service from the Service Department. The total time of visit was good. I was kept informed about progress and nice to have a video to watch. of visit was good. I was kept informed about progress and nice to have a video to watch. More

Very impressed with the service I received on my 07 Audi A4. It was a factory recall that was a no cost repair for me, but I was still treated very professionally by all employees. A4. It was a factory recall that was a no cost repair for me, but I was still treated very professionally by all employees. More

I am usually made to feel like I am an inferior person for not selecting to do the over priced recommended service options presented to me. for not selecting to do the over priced recommended service options presented to me. More

My husband was the one who brought my vehicle in, but said everything was great. We really like the inspection videos you provide. very detailed! said everything was great. We really like the inspection videos you provide. very detailed! More

Loaner was waiting for me and ready to go. The only question I had on bill, was a "shop fee" which is apparently a % of the bill up to a $30 max. question I had on bill, was a "shop fee" which is apparently a % of the bill up to a $30 max. More