Audi Des Moines - Service Center

Everything was erased on my settings, no offer to help reset. When asked about the tar on the wheel well, I was told where to buy the product to remove it. I was told they did not have time to remove it. reset. When asked about the tar on the wheel well, I was told where to buy the product to remove it. I was told they did not have time to remove it. The car was washed not vacuumed. I got rid of a Mercedes in 09 for the same reason, lack respect for the customer. I worked for Nordstrom & know what good customer service means to a company. I miss the excellent service I received at Lexus. My only positive at Audi has been Mercedes, my sales person More

Service was helpful and kept me informed and updated throughout the process. I appreciate the ability to see what the tech is seeing through use of video links. That is a nice touch. Thank you! throughout the process. I appreciate the ability to see what the tech is seeing through use of video links. That is a nice touch. Thank you! More

Always met with pleasant staff when I service my Audi at Lithia! It's nice they offer welcoming seating, a TV and drinks and friendly staff! Lithia! It's nice they offer welcoming seating, a TV and drinks and friendly staff! More

I need to install my pedal cover. The technician. was not available and have to schedule for a service next week. Please schedule me for next week. Thank you available and have to schedule for a service next week. Please schedule me for next week. Thank you More

I like it because they treat me like a valued customer. Always explain what they are doing. I like Audicam a lot. Excellent dealer service. Always explain what they are doing. I like Audicam a lot. Excellent dealer service. More

Team always does a great job on service and cleaning. I would five 4 stars if you had complimentary car service. Having someone help me drop off car and then bringing me back to pick up car is very, very i would five 4 stars if you had complimentary car service. Having someone help me drop off car and then bringing me back to pick up car is very, very inconvenient. Beyond service, I always get a detail done so waiting while work is being done is not an option. More

Service was efficient and completed in less than estimated time which was appreciated. It was quite disappointing to to see or hear no mention of Covid, most notably no masks were worn. Everywhere e estimated time which was appreciated. It was quite disappointing to to see or hear no mention of Covid, most notably no masks were worn. Everywhere else I went in the Des Moines area masks were worn and one couldn’t enter the store without them. The contrast was so stark. Good grief More

Communication on status of repairs was excellent. Everyone i dealt with was friendly, courteous and helpful. Not that I want my car in for repairs, but will definitely use Audi Des Moines again. Everyone i dealt with was friendly, courteous and helpful. Not that I want my car in for repairs, but will definitely use Audi Des Moines again. More

Awesome job on servicing my Q5!😊 Thanks to Alex! He Awesome job on servicing my Q5!😊 Thanks to Alex! He saved me from paying 200. Bryan was awesome too. Everything went fast. Also, I like how the s Awesome job on servicing my Q5!😊 Thanks to Alex! He saved me from paying 200. Bryan was awesome too. Everything went fast. Also, I like how the service department send you inspection video when servicing your car. More

Great job and even came in a few dollars under the estimate! Very pleased with the service, the loaner that I received , and the price. estimate! Very pleased with the service, the loaner that I received , and the price. More