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Audi Devon

Devon, PA

4.9
2,921 Reviews
Audi Devon has been family owned for over 62 years - making us the one of the oldest originally owned Audi dealerships in the nation! That means when you visit our showroom, you are dealing with the most experienced Audi Sales and Service teams in the Philadelphia area. Audi Devon consistently receives high customer service ratings such as the prestigious Magna Society Award. Audi Devon isn't about pressuring you into a sale-- we'd rather guide you though the process of selecting the right new Audi vehicle.
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222 W Lancaster Ave

Devon, PA

19333

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Showing 2,921 reviews

November 09, 2020

Audi Devon pulled one on me on a pre-owned vehicle. I wasn’t buying a 80,000 dollar car so They didn’t address problems the car had. Looking back now I know why they tried so hard for me to buy an extend More

by NOAHSCHARPER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Beifeld
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Audi Devon responded

Noah - I assure you that it is never our intention to mislead our customers here, and I would be more than willing to speak with you directly about the issues you are having with your vehicle. I"m going to look up your contact information, but please don't hesitate to give me a call. Thank you, Leo Sam - General Sales Manager - (610) 254-2834

Dec 04, 2020 -

NOAHSCHARPER responded

Mr Sam, I notified Mr Beifeld that my volume button goes haywire when you adjust the volume. He said he will fix it. Have not heard back. It was there to have the water pump replaced as it was sold to me with a leaking water pump. Also, I’ve had to add air to my rear passenger side tire a total of 6 times since I purchased it. Twice at 10:00 pm in Norristown, PA after my son’s sports event. Not fun.

Dec 18, 2020 -

Audi Devon responded

Mr. Scharper - Thank you for allowing us to get in touch with you and try to make this right. As you know, we are currently working on your vehicle and addressing your concerns. If there is anything more we can do to assist you, please don't hesitate to give me a call. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

November 08, 2020

Great dealership. Friendly staff. Quick and easy to do business with. My delivery took less than an hour to get through and get back on the road. Car was perfect. More

by brad.michel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karl Vonder Shmalz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demery Hanna
Nov 08, 2020 -

Audi Devon responded

Hi Brad - Thank you for taking the time to share your experience! It is great to hear that you had such a successful experience working with the Audi Devon team. We appreciate your business and are wishing you many safe and happy miles in your new vehicle!

November 08, 2020

I purchased the vehicle through Ibrahim K in sales and one year later I still reach out to him for questions and he is simply awesome and pleasure to work with. Recently I got my vehicle serviced. I was p More

by tareenmansion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ibrahim Kourbeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Audi Devon responded

This review made us smile! Thank you for taking the time to share and for your confidence in Ibrahim and the Audi Devon team. We appreciate your business and hope to work with you again down the road!

November 08, 2020

Personal and professional service and process.Service performed on time and thoroughly Loaner car was immediately available and was immaculately clean and in excellent working order. Great dealership f More

by kenneyme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo J. Sam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Sam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Audi Devon responded

Thank you for taking the time to review us, Kenney! We appreciate your support and are happy to hear that the Audi Devon team earned your five-stars. Safe travels, and we hope to work with you again in the future!

November 05, 2020

I drove down from CT to pick up car and had forwarded all of the requested paperwork ahead of time. When I got there Karl was ready and it took only a few minutes to agree on a price for a trade-in and then More

by pdettari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karl Vonder Shmalz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demery Hanna
Nov 05, 2020 -

Audi Devon responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Audi Devon, and we will certainly let Karl know that you appreciate his help. We are glad we got everything sorted out for you, and we hope that you continue to enjoy your newly purchased vehicle!

November 05, 2020

From start to finish, very professional and well organized service department. From drop off to pick up everything was seamless and everyone friendly and accommodating. More

by KWRASSAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Finn
Nov 05, 2020 -

Audi Devon responded

Thank you for stopping by to review Audi Devon! It is fantastic to hear that our team provided you with such a seamless experience. We are grateful for your support and we hope to see you next time!

November 05, 2020

I wish all my interactions with service providers could be as awesome. Andre went above and beyond! Always a pleasure working with Devon Audi service! More

by Sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Barnett
Nov 05, 2020 -

Audi Devon responded

Sue - feedback like this makes our day and we appreciate you taking the time to share. We're glad to hear that Andre was so helpful during your recent visit to Audi Devon!

November 05, 2020

i was surprised to learn that I required additional maintenance. Upon inspection the Audi Devon specialist was correct. I feel safer by learning that the car required additional service, and it was p More

by STEVE DESIREY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service desk technician was terrific!
Nov 06, 2020 -

Audi Devon responded

Steve - Customer safety is our highest priority and we are very glad that our team could ensure your vehicle is running smoothly. Thank you so much for sharing this feedback! We look forward to assisting you next time at Audi Devon.

November 04, 2020

Everything went smoothly, from the setting of the appointment, to the auto drop off, to the loaner car and to the completion of the service at the required hour. Great job More

by DSMARLO
Recommend Dealer
Yes
Employees Worked With
Service Team
Nov 04, 2020 -

Audi Devon responded

Hearing that the team earned your five-stars makes us smile! Thank you for your support and for taking the time to share. We hope to earn your business again at Audi Devon!

November 03, 2020

We never have a bad experience at Devon Audi. The service couldn't be any better and each of the service reps are always professional and friendly. I was a little disappointed that they didn't have More

by JEDWARDS54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Himsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Audi Devon responded

Thank you for taking the time to share! It means a lot to hear that you are so confident in the Audi Devon team. We appreciate your business, and while we apologize that there was no Audi A5 available to loan, we would be happy to set up a test drive sometime down the road. Safe travels, and feel free to reach out if there is anything else we can do for you!

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