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Audi Devon
Devon, PA
2,920 Reviews
Audi Devon has been family owned for over 62 years - making us the one of the oldest originally owned Audi dealerships in the nation! That means when you visit our showroom, you are dealing with the most experienced Audi Sales and Service teams in the Philadelphia area.
Audi Devon consistently receives high customer service ratings such as the prestigious Magna Society Award. Audi Devon isn't about pressuring you into a sale-- we'd rather guide you though the process of selecting the right new Audi vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,920 reviews
August 14, 2019
Excellent Service Consistently The Audi lounge is excellent with a great coffee machine (real coffee cups!), beverages and snacks. Comfortable, spacious, and good Wifi where you can The Audi lounge is excellent with a great coffee machine (real coffee cups!), beverages and snacks. Comfortable, spacious, and good Wifi where you can actually get some work done or relax. The loaners are great for when you don't want to wait. More
by GBJHESS
Verified CustomerEmployees Worked With
Andre
August 13, 2019
wonderful overall wonderful very easy to purchase this car. Salesman very nice and very thorough. Finance person also excellent. overall i would highly recommen overall wonderful very easy to purchase this car. Salesman very nice and very thorough. Finance person also excellent. overall i would highly recommend this dealership. More
by PRLEICHT
August 12, 2019
Looking to buy new Q3 Gina Macerato was helpful and very knowledgeable. I first stopped at the dealership in early May. There were no 2019 Q3s available but I test drove a Gina Macerato was helpful and very knowledgeable. I first stopped at the dealership in early May. There were no 2019 Q3s available but I test drove a 2016 Q3 and a 2019 Q5. Gina kept in touch with me and called me when the 2019 Q3 was in stock. I returned in late July and Worked with Gina and Nathan at that time. They both are friendly, great to work with and made it a pleasant buying experience. More
by sbbrown0
August 12, 2019
Everyone is so pleasant and helpful. Everyone in this dealership is professional and courteous from the one who answers the phone, the service tech, the service representative and person Everyone in this dealership is professional and courteous from the one who answers the phone, the service tech, the service representative and person who checks me in. I always feel like I am special when I come. Thank you. More
by moiracav54
Employees Worked With
Kristian
August 12, 2019
Service to Fix Bluetooth Phone Problem My initial scheduled visit was for a problem with the bluetooth phone functionality, and it lasted 4 hours. I have a 2017 Audi TT Convertible. When ca My initial scheduled visit was for a problem with the bluetooth phone functionality, and it lasted 4 hours. I have a 2017 Audi TT Convertible. When calls were incoming to the car, the caller could hear me, but I was unable to hear them. If they hung up and knew to call back then the connection would come through as two way where we could hear each other. During this initial visit my husband had asked them if they would check to be sure the car had the most updated software. The service tech said he checked and the car did in fact have the most updated software. Technicians could not solve the issue so I left the car. About a week later service called and had replaced the 5F Module and after testing several times, they found the issue to be resolved. I drove over after work and the first thing I did was test it and it did not work. Technicians had already done the paperwork to check in the loaner car I had brought back, so again I had to go through getting my insurance, license, etc. to get a new loaner and leave my car. Several more days went by and the service tech called to explain they had replaced the seat belts because of the microphones in them. Again they had explained they tested several times and the issue was fixed. Again I drove to the dealer after work and again tested right away with the service manager in the car, and again it did not work. They gave me the same loaner I had just returned and again I left my car. After a few more days, they called to say they had definitely resolved the issue this time and stated they updated the software! Ugh, the very fix that my husband had suggested on our first visit! I drove over yet again and tested it, this time it was finally fixed. Not only had my husband suggested the updated software during our first visit which they claimed to have checked by apparently had not, but the couple times they called to say they had verified it was fixed after replacing parts it was in fact NOT fixed, This demonstrates very bad service, and makes me question their integrity/honesty. Each time I drove to the Audi dealer from work it was an extra hour of driving after a long work day, only to discover it was a huge waste of my time because the issue was not fixed. In total my car remained at the dealership between 3 and 4 weeks. The service team asked both myself and my husband the same questions repeatedly to determine what exactly was happening and then when they discussed it or trouble shot things, it was as if they hadn't really listened to what we had expressed to them as the problem. For example... we had explained the caller could hear me during every call which logically tells us the microphones in the car seat belts were working fine, but yet both seat belts were replaced to 'troubleshoot'. With an upscale dealership and brand such as Audi, one would hope for considerate, sincerely concerned customer service where the dealership employees actually listen to the customer - I unfortunately did not experience this at Audi Devon. I will not be bringing my car back to this dealership for service, nor would I give them my business for my next vehicle purchase. I am a very patient and passive person and have never written a review such as this, but the service was so bad I felt this review may help other customers of that dealership benefit if it at all changes how the service team take care of them. More
by Tomwertley
Employees Worked With
Don't remember names.
August 12, 2019
2016 Q3 Silver Tom Himsworth was our sales guy. Very helpful and accommodating. Low pressure.. We were very pressed for time on the initial visit and on the day of Tom Himsworth was our sales guy. Very helpful and accommodating. Low pressure.. We were very pressed for time on the initial visit and on the day of sale. They were able to meet the price and financing that we wanted. Demery made the transaction smooth and without hassle...and quick! Everyone very friendly. Beautiful showroom. Highly recommend. More
by scochran3
August 08, 2019
95,000 mile check up great service from all of the reps at Audi. Would recommend this dealership to all who are interested. Thank you for the loaner, the service, and th great service from all of the reps at Audi. Would recommend this dealership to all who are interested. Thank you for the loaner, the service, and the expediency of the service More
by ROBERTFISH
Employees Worked With
Andre
August 07, 2019
Great experience! Had gone to see an audi but bought it on the same day. David was very helpful and gave a good price for the car we were looking for. Had gone to see an audi but bought it on the same day. David was very helpful and gave a good price for the car we were looking for. More
by tanvivarshney3110
August 07, 2019
Excellent Very nice staff! Great service. Kyle is always very helpful and answer all my questions and make appropriate suggestions. He also makes sure that the Very nice staff! Great service. Kyle is always very helpful and answer all my questions and make appropriate suggestions. He also makes sure that the loaner is available if I’m in a rush. More
by ERUM582
Employees Worked With
Kyle
August 07, 2019
alignment service As always, service was excellent and professional. Pricing was fair and they honored and expired coupon. Will continue to use the service center As always, service was excellent and professional. Pricing was fair and they honored and expired coupon. Will continue to use the service center for future needs. More
by Lingvi
Employees Worked With
Chriatian
