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Audi Devon - Service Center

Devon, PA

4.8
1,670 Reviews

1,670 Reviews of Audi Devon - Service Center

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December 04, 2019

inspection. oil change, wipers Great customer service and Lyft, attention to detail, easy service scheduling and on time communication regarding service status. Text communications More

by swbesack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre
Dec 05, 2019 -

Audi Devon responded

Thank you for the 5 stars! It means the world to all of us here at Audi Devon that you enjoyed working with us. We are looking forward to seeing you again!

December 02, 2019

MMI issue still persists Went to the Devon service center twice for the issue and has not been resolved. The screen blanks out or the sound goes away intermittently and is a b More

by tanvivarshney3110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Beifeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know the person’s name so putting the first one. H
Dec 16, 2019 -

Audi Devon responded

Tanvi - I completely understand your frustration and would like to apologize for the issues you're still experiencing. I will be in touch so we can discuss a solution. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

December 02, 2019

Super Service! Always accommodating. Always conscientious of my time. Always on time. Always done right. Always a clean car when finished. Always good cof More

by FEINMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Cogbill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Himsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Beifeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Vonder Shmalz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Sam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ibrahim Kourbeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Haddad, Gary Smith, Gina Macerato
Dec 02, 2019 -

Audi Devon responded

Wow, there are so many compliments in your review which we just love! Thank you from all of us at Audi Devon for your loyal business.

December 02, 2019

Great service Friendly and professional staff. Always a great timely experience. They get you in and out and always make you feel at home. They make service fun! More

by APENZA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Smith
Dec 02, 2019 -

Audi Devon responded

There is nothing we love more than hearing that our guests have fun during their visits to Audi Devon! Thank you so much for trusting us with your business time and time again. We appreciate your support.

December 02, 2019

Service Review Other than the scare the visit could cost $3500 (until Kyle found my extended warranty) - - everything was great. Fortunately you made a loaner availa More

by RUSSHART52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Laws
Dec 03, 2019 -

Audi Devon responded

We appreciate this feedback about your service experience and are so glad the loaner vehicle made your visit more convenient. Thank you for choosing Audi Devon!

December 01, 2019

Fixed a Rattling noise Always superb service. I really feel like they work hard to earn loyalty -- every visit. Thank you for taking such great care of me and my new Audi. More

by ERIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 02, 2019 -

Audi Devon responded

Eric, thank you for giving our team at Audi Devon the chance to serve you! I'm glad to see that our team's focus on customer experience isn't lost on you - we work hard to ensure every one of our customers feels well supported. See you next time, enjoy that Audi!

December 01, 2019

excellent very professional very complete professional got the work done gave me a great loaner explained the service issues completely very flexible as to when I could pick More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Weisser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Smith
Dec 02, 2019 -

Audi Devon responded

Mike, we're more than happy to take care of you and your vehicle at Audi Devon. Thanks for the great review.

December 01, 2019

Friendly and knowledgeable staff I have been using this dealership for over 20 years — I highly recommend. Gary is an excellent sales person. And each member of the service team is v More

by PEGGY.CHAUDHRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Smith
Dec 02, 2019 -

Audi Devon responded

Peggy - we're humbled by this amazing review. Thank you so much for your ongoing support of Audi Devon. We look forward to the opportunity to serve you again in the future!

November 28, 2019

Broken window not fixed After needing three days to fix a stuck window, the "fixed" window remained stuck. Brought the car back and they say the new regulator is fine but jus More

by CHEN123LU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christen
Dec 13, 2019 -

Audi Devon responded

I'd like to apologize for the delay in your repairs. I understand your frustration here and look forward to making things right for you. Again, I'm very sorry for any inconvenience we have caused. Please give me a call if you'd like to discuss this further. Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

November 28, 2019

excellent customer service . Andre was very helpful and answered all my questions.I would highly recommend Audi Devon to others . Everyone there is cheerful. Thanks again and Hap More

by SARDO4
Recommend Dealer
Yes
Employees Worked With
andre in service
Dec 02, 2019 -

Audi Devon responded

Thank you for the great feedback, Lisa. We're grateful for your business and for your recommendation of Audi Devon. We look forward to seeing you next time.

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