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Audi Gilbert

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
323 Reviews
Audi Gilbert is Arizona's newest and most state-of-the-art Audi dealership. The 40,000 sq. ft., two-story facility includes a 9 vehicle showroom, dedicated Audi Sport fitment center, 2 indoor vehicle delivery bays, and fully enclosed & air-conditioned client Service Reception and Service Repair areas. Offering a wide range of amenities, such as complimentary courtesy loaner vehicles, multiple client lounges, children's play area, as well as lifestyle and apparel boutiques, Audi Gilbert is designed with client comfort and convenience in mind. Located just North of the Santan 202 Freeway on Gilbert Road, Audi Gilbert is the East Valley's newest destination for automotive luxury.
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3235 S. Gilbert Road

Gilbert, AZ

85297

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Showing 323 reviews

February 22, 2026

The dealership is a pleasure to work with every time i get service on my vehicle. More

by ZONK0606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dittler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2026 -

Audi Gilbert responded

Thank you for your wonderful feedback! We’re so glad to hear that your service visits are consistently a pleasure. Providing a smooth and positive experience every time means a lot to our team. We truly appreciate your continued trust and look forward to seeing you at your next visit!

February 22, 2026

Rich Yang and Evan were great to work with. They answered all my questions and concerns. Thank you for the great buying experience.i will be back when its time for another car. More

by Chris4665
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
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Feb 28, 2026 -

Audi Gilbert responded

Thank you for your kind words! We’re thrilled to hear that Rich Yang and Evan provided such a helpful and smooth buying experience. We look forward to seeing you again when it’s time for your next car. Your support means a lot to us!

February 21, 2026

Told it would take over two weeks to have car serviced and no loaners. So had car towed to Audi Chandler and, despite not having bought the car there or having any previous service history, they diagnosed More

by pearsoda0
Recommend Dealer
No
Employees Worked With
Scott Pfannenstiel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Pfannenstiel
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Feb 23, 2026 -

Audi Gilbert responded

Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience, as it is never our intention for a guest to feel unsupported or undervalued. We would like to clarify that a loaner vehicle was offered at the time your vehicle was scheduled for tow out, and we apologize if this was not communicated clearly. Providing transparent and timely communication is a priority for us, and it’s clear we fell short of that standard during your visit. Your comments highlight areas where we can improve, and we appreciate the opportunity to do so. Our team is committed to delivering a higher level of service, and we would welcome the chance to speak with you directly to address your concerns and restore your confidence in our dealership. Please feel free to contact us at your convenience. Chad Ludwig - Service Manager 480-855-8170

February 21, 2026

It’s very clean, the showroom Is spacious and treats and drinks are available. The bathrooms are also clean, and it’s cool to drive into the service bay and get greeted promptly. More

by ZFIGUEROA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dittler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Feb 28, 2026 -

Audi Gilbert responded

Thank you for your thoughtful review! We’re glad you enjoyed our clean, spacious showroom and prompt service experience. Your kind words about our amenities and service team mean a lot. We appreciate your feedback and look forward to making your next visit even better!

February 21, 2026

The service experience is very good, the scheduling is very easy, the welcoming is excellent and the explanation of what needs to be done is perfect, kudos to Scott More

by ARTUROMORENOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Feb 28, 2026 -

Audi Gilbert responded

Thank you for your wonderful feedback! We’re thrilled to hear that your service experience was smooth and welcoming, and that Scott provided clear explanations and excellent support. We’ll be sure to pass along your kudos to him — it means a lot to our team.

February 21, 2026

Scott’s always amazing. The speed, attention to detail and communication were all on point during my recent visit. Thanks for always making it a pleasant experience. More

by sunitavijayan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Dittler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Ludwig
Print
Feb 28, 2026 -

Audi Gilbert responded

Thank you for sharing your experience! We’re so glad to hear that Scott continues to provide speedy, attentive, and clear service. Your kind words mean a lot, and we’re thrilled to know your visits are always pleasant. We’ll be sure to pass along your thanks to Scott!

February 19, 2026

They were very easy to work with. Evan was great! I'm very pleased with the whole experience. More

by eamsachs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan S.
Print
Feb 28, 2026 -

Audi Gilbert responded

Thank you for your kind words! We’re thrilled to hear that Evan and our team made your experience smooth and enjoyable. We truly appreciate your feedback and are glad you’re pleased with your experience! We look forward to seeing you again soon!

February 18, 2026

Hunter Poole was great at explaining things about the Audi I was interested in, and even though I walked away not buying the car, we had a text/phone conversation which ultimately resulted in purchase of More

by lindafrost
Recommend Dealer
Yes
Employees Worked With
Ahamed Barakath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Poole, Hunter
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Feb 28, 2026 -

Audi Gilbert responded

Thank you for sharing your experience! We’re thrilled to hear that Hunter and Ahamed provided helpful guidance throughout your car purchase and made the process smooth and clear. We truly appreciate your feedback and are glad we could assist you every step of the way!

February 18, 2026

Great service, as a first time Audi buyer, they took the time to answer ALL my questions and help me to feel comfortable with the process. More

by myneckofthewoods
Recommend Dealer
Yes
Employees Worked With
Evan, Alejandro, Hunter
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Feb 28, 2026 -

Audi Gilbert responded

Thank you for your kind words! We’re so glad we could help make your first Audi buying experience smooth and comfortable, and that all your questions were answered along the way. We truly appreciate your feedback and hope you enjoy your new vehicle!

February 17, 2026

The whole staff was absolutely amazing. Even on a late night for them, they were still so incredibly patient with me and answered all my questions without rushing me. More

by Zugarazo14
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Cadiz
Print
Feb 28, 2026 -

Audi Gilbert responded

Thank you for your wonderful feedback! We’re thrilled to hear our team could provide patient, attentive service — even late in the day — and make sure all your questions were answered. Your kind words mean a lot to us, and we truly appreciate your support!

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