Audi Gilbert

Jahan was very helpful and understanding with what happened to my Audi Sportback. she was willing to work with me to help get my car fixed. she resent the inspection video that I originally never got happened to my Audi Sportback. she was willing to work with me to help get my car fixed. she resent the inspection video that I originally never got during the process. She made me feel Like I can completely trust her with my dream car. If there is a critique to give is that I originally never got the inspection video and had to call into service to get it. also, I was only emailed that my car was ready, and I was not near my computer nor was I on my phone. I was expecting a call or a text. telling me that it was ready. Maybe one of those would be better instead of just an email cause I only check emails either at the beginning of the day or the end. I do not monitor all day especially on my days off. More

My experience at Audi Gilbert was excellent from start to finish. Evan knew details about the vehicle and represented the brand well. Sales negotiations were open and fair. I highly recommend this dealership finish. Evan knew details about the vehicle and represented the brand well. Sales negotiations were open and fair. I highly recommend this dealership. More

I recently had a fantastic experience purchasing a Certified Pre-Owned 2023 Audi Q4 e-tron from Audi Gilbert. As a repeat Audi owner, I really value great customer service, and the team here exceeded Certified Pre-Owned 2023 Audi Q4 e-tron from Audi Gilbert. As a repeat Audi owner, I really value great customer service, and the team here exceeded my expectations. I worked primarily with Richard Yang, who went above and beyond to make this deal happen. After some initial miscommunication regarding my inquiry, Richard personally stepped in, took the initiative, and worked with me to structure a fair deal that met my specific budget goals. His communication was prompt, transparent, and professional throughout the entire process, making me feel like a valued neighborhood customer. When I visited the dealership for the test drive and to finalize the paperwork, I was also assisted by Hunter, who was equally helpful and ensured the handover was smooth and efficient. It’s clear that this team genuinely cares about the customer experience and is committed to transparency. They made what can sometimes be a stressful process feel effortless. If you are looking for an Audi in the Gilbert area, I highly recommend working with Richard, Hunter, and the rest of the staff at Audi Gilbert. Thank you both for a smooth, stress-free transaction! More

Very friendly and very thorough with explaining what is getting done at 40K service and how long it should take. Whole service took less time than estimated. Washed exterior and wiped down interior. Ver getting done at 40K service and how long it should take. Whole service took less time than estimated. Washed exterior and wiped down interior. Very satisfied. More

Made an appointment 6 weeks in advance. Dropped car off and after 5 days they had not even looked at. Picked car up without any work being done. Scott did not care about the negative experi Dropped car off and after 5 days they had not even looked at. Picked car up without any work being done. Scott did not care about the negative experience. More

Very professional work! Videos detail all issues and costs are up front. They do a great job communicating and following up. Videos detail all issues and costs are up front. They do a great job communicating and following up. More

There have been so many recalls ever since I purchased this car. The dealership never has loaner vehicles to use- even when they have to keep the car over night for the recalls. At the last recall, they l this car. The dealership never has loaner vehicles to use- even when they have to keep the car over night for the recalls. At the last recall, they left the light/alert on that says my vehicle is due for the recall. I emailed and called Audi about the situation and they never got back to me. So everyday I have to still see the alert pop up saying I am overdue for the recall. And I asked them to check another message that popped up and they said they would charge me $240 just to diagnose and read the message/alert. I will never buy another Audi. More

Efficient, helpful, perfect. The team is what keeps us coming back to this location! Hunter and Bob were fantastic during the purchase process, and Neil and Orlando were fantasti The team is what keeps us coming back to this location! Hunter and Bob were fantastic during the purchase process, and Neil and Orlando were fantastic and took great care of is at pickup! More

Orlando went above and beyond despite circumstances outside of his control. He was professional, accommodating, and delivered my vehicle to my home. I would recommend this dealership and Orlando to oth outside of his control. He was professional, accommodating, and delivered my vehicle to my home. I would recommend this dealership and Orlando to others. More

Kevin was wonderful ! He was consistent with updating me throughout the process of vehicle being inspected. He was very welcoming and helpful. The service overall was exce He was consistent with updating me throughout the process of vehicle being inspected. He was very welcoming and helpful. The service overall was excellent. More