Audi Hoffman Estates | Page 119

Robert was terrific. This is the second vehicle we purchased with Robert. Robert's knowledge of our vehicle was excellent. The sales process was very professional. This is the second vehicle we purchased with Robert. Robert's knowledge of our vehicle was excellent. The sales process was very professional. More

Tim is Excellent ! !!!! Thank you Andy for taking the time to always say HI and visit with me ! !!!! Thank you Andy for taking the time to always say HI and visit with me ! More

Isabella was awesome. She was available at all times excellent experience. Highly recommend Hoffman Estates Audi. Thank you Isabella. She was very patient with me. Renee L She was available at all times excellent experience. Highly recommend Hoffman Estates Audi. Thank you Isabella. She was very patient with me. Renee Larson. More

We’ve been with audiHE for 15 years and unless they tell us not to visit anymore we are not going anywhere. They are just that great. us not to visit anymore we are not going anywhere. They are just that great. More

My wife and I purchased an Audi Q5 S in the past 3 months. We have nothing but issues with the brakes from loud noises to pulsating where we feel it is unsafe to drive. Audi has not repaired the iss months. We have nothing but issues with the brakes from loud noises to pulsating where we feel it is unsafe to drive. Audi has not repaired the issue after 3 attempts and then we are pushed out 3 weeks for an appointment. Andy, the service manager explains to my wife its the way she is driving the car and needs to push on the breaks hard. I've been in the car with my wife and she drives the Q5 like a performance vehicle. Andy is blowing us off. I left a message with Brian Hall the General Manager 3 days ago and still no return call. I called the dealer and Brian has been in the dealership, but wasn't there to take my call. The service department is unresponsive and undermanned if they can't return voice-mails and schedule appointments in a reasonable time. Especially after 3x's for the same issue. We are not driving the car, because of the safety issue. Have you heard of the lemon law, I don't mean the car. More

Tim Machonga was excellent to work with. Had my car in the shop for almost 2 months and he kept me updated periodically. Set me up with a loaner. And all of the issues were resolved correctl Had my car in the shop for almost 2 months and he kept me updated periodically. Set me up with a loaner. And all of the issues were resolved correctly. More

I bought my car out of state, Isabela was so helpful in this process. She came in on her day off and when my flight missed its connection was flexible in her schedule until I could arrive. We were able to this process. She came in on her day off and when my flight missed its connection was flexible in her schedule until I could arrive. We were able to finish the transaction in less than 45 minutes and I was on my way! Thank you Isabela! More

No pressure. Nice dealership, made the process easy and quick. Carlo was thorough and attentive. Nice dealership, made the process easy and quick. Carlo was thorough and attentive. More

Found the entire staff to be customer focused, friendly, technically knowledgeable and extremely helpful. Overall business culture and Core Values is excellent and creates an engagement response by existing technically knowledgeable and extremely helpful. Overall business culture and Core Values is excellent and creates an engagement response by existing and prospective customers like myself. I was extremely happy and satisfied coupled with the spouse that also participated in the acquisition of our 1st ever AUDI brand sedan. More

Professional and friendly staff. Originally quoted 5 days to finish what I had brought the car in for and they finished ahead of schedule in only 3 days. Originally quoted 5 days to finish what I had brought the car in for and they finished ahead of schedule in only 3 days. More