Audi Hoffman Estates

Service was prompt, communication was great. My advisor kept me in the loop and ensured that all my issues were resolved and a loaner was provided while I was without my car My advisor kept me in the loop and ensured that all my issues were resolved and a loaner was provided while I was without my car More

Very Friendly, communication went very well understood my needs . No pressure No shenanigans. Great dealership. My salesman Carlo very professional explained everything and implied more than once if you don' needs . No pressure No shenanigans. Great dealership. My salesman Carlo very professional explained everything and implied more than once if you don't understand something on the vehicle come in and see me . More

This is the second A5 I've purchased from Carlo Gilli. He's very easy to work with a true professional. He's very easy to work with a true professional. More

The service adviser Mark Hauser was very professional and attentive. He made the entire experience positive. attentive. He made the entire experience positive. More

Always treat me like royalty customers we recommend anyone of our friends come here buy a car anyone of our friends come here buy a car More

Always treated well and my issues dealt with promptly and efficiently.. pricing is also reasonable. efficiently.. pricing is also reasonable. More

I always feel at home when I go to the dealership, the staff always make me feel welcomed and comfortable Tim un service explained everything they were doing toy vehicle and kept me updated and I always staff always make me feel welcomed and comfortable Tim un service explained everything they were doing toy vehicle and kept me updated and I always stop and say hi to Eddie Cuevas and Isabella who are always there to make me at home More

Great service experience. Quick drop off and easy pickup. Ted kept me apprised of the progress and promptly called to tell me about an unexpected oil leak and what would have Quick drop off and easy pickup. Ted kept me apprised of the progress and promptly called to tell me about an unexpected oil leak and what would have to be done to fix it. I was provided with a loaner which I was able to keep overnight while my car was being repaired. More

The salesmen and women are very professional. I really appreciated that they dressed so nicely. It set the tone for a pleasant experience. Our salesman helped with so many details, had great com I really appreciated that they dressed so nicely. It set the tone for a pleasant experience. Our salesman helped with so many details, had great communication and was very up front with us. Eddie was honest about pricing and kept us informed about the details of the transaction. Before we committed to purchasing the car, Eddie agreed to allow us to get a second opinion from our personal mechanics, Franzen and Son in Algonquin. I really trust the expertise there. The car passed inspection, no surprises. Unlike our experience with Elgin Toyota. They tried to sell us a Rav-4 that they said had passed their inspection. We took it to Franzen and he reported that the transmission was bad, the battery was leaking acid and the worst was that the check engine light had been altered so it wasn’t reading a known and expensive fix for that car. We were appalled. So glad we found this professional Audi dealership. It was my son’s first car purchase and he learned a lot. Thank you, Eddie for ending his experience on a good note. More

Ted and Dennis took great care to figure out the issue I was experiencing. Dennis was able to figure out a simple and cheap resolution. was experiencing. Dennis was able to figure out a simple and cheap resolution. More