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Audi Hoffman Estates
Hoffman Estates, IL
5,737 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,737 reviews
May 08, 2021
It was a little bit complicated due to some previous owner modification that was unknown to us. But on the second time return to the department the situation was corrected. owner modification that was unknown to us. But on the second time return to the department the situation was corrected. More
by Hlc018
Verified CustomerEmployees Worked With
Rick Kelstrom, Mike Colles
May 08, 2021
Excellent customer service and committed for quality with reasonable and competitive service charges. At the end car was vacuumed and washed. Will definitely consider going back reasonable and competitive service charges. At the end car was vacuumed and washed. Will definitely consider going back More
by tusharmt
Employees Worked With
Rick Kelstrom, Mike Colles
May 07, 2021
Awesome people...especially Isabela. She is refreshing to work with. They are honest, fair and will do what they can to make sure you are 100% satisfied. work with. They are honest, fair and will do what they can to make sure you are 100% satisfied. More
by RRICHTER2
Employees Worked With
May 07, 2021
Best in Class staff and service providing customer confidence in Audi brand. The store has comfortable seating area where you can wait for your car to be serviced or stroll through the welcoming showr confidence in Audi brand. The store has comfortable seating area where you can wait for your car to be serviced or stroll through the welcoming showroom to view the latest models from Audi. More
by Mike's tts
Employees Worked With
Rick Kelstrom
May 07, 2021
Account rep was courteous and professional. Explained options to address issues and did not push services. Kept me informed throughout the day and Service completed in 24 hrs. options to address issues and did not push services. Kept me informed throughout the day and Service completed in 24 hrs. More
by LUIZ.GUIMARAES0
Employees Worked With
Andy and Tristan (5 stars)
May 07, 2021
Hoffman Audi Service Tech Rick Kelstrom did an outstanding job going out of his way to ensure my service experience was the very best it could be. It is someone like Rick, that would make me come outstanding job going out of his way to ensure my service experience was the very best it could be. It is someone like Rick, that would make me come back to Audi Hofmann Estates for service and to purchase a new vehicle.Great job Rick! More
by BRIFLE
Employees Worked With
Rick Kelstrom
May 06, 2021
The service experience is second to none. Brian is a star service representative! The multi point videos are a great way for the techs to communicate with the customer!! service representative! The multi point videos are a great way for the techs to communicate with the customer!! More
by gaucherj
Employees Worked With
Brian Haske
May 06, 2021
Excellent service work done by them.They are providing Excellent service work done by them. They are providing one way drop service. All staff are very cooperative. They have finished service in committ Excellent service work done by them. They are providing one way drop service. All staff are very cooperative. They have finished service in committed time. More
by harsiddh1991
Employees Worked With
Rick Kelstrom, Mike Colles
May 05, 2021
Slowww service to purchase a car. I had outside financing and it still took over 3 hours to do their paperwork. Told me the care was full of gas...It was near empty. Luckily checked once on the r financing and it still took over 3 hours to do their paperwork. Told me the care was full of gas...It was near empty. Luckily checked once on the road or would have run out of gas on the toll road. I reported this to the salesman and the Boss was not willing to make it right. Not a great experience. More
by THE5BURKES
Employees Worked With
Jacek Rudzinski
May 05, 2021
Audi Hoffman Estates consistently provides quality customer service and the Service Managers are amazing! Very professional experienced, knowledgeable and friendly. My car is well maintained due to A customer service and the Service Managers are amazing! Very professional experienced, knowledgeable and friendly. My car is well maintained due to Audi Hoffman Estates More
by RUDI02
Employees Worked With
Rick Kelstrom, Mike Colles
