Audi Hoffman Estates

Very pleased with the experience. I did not feel pressured. Valerie Vidal was my salesperson - she did a good job listening and putting me in a vehicle that met my needs and situation. A suggestio pressured. Valerie Vidal was my salesperson - she did a good job listening and putting me in a vehicle that met my needs and situation. A suggestion for your salespeople... I purchased a pre-owned vehicle. Valerie did not know the ownership/lease history of the vehicle. I subsequently learned it had been a vehicle used solely by the dealership, and had not been sold/leased to anyone else. This was an important piece of information influencing the purchase decision. I suggest your salespeople be provided access to records of pre-owned vehicles. More

My car purchasing experience, which included a car trade-in, was very pleasant. I was treated fairly, and had the benefit of an extremely knowledgeable sales rep in Isabella. trade-in, was very pleasant. I was treated fairly, and had the benefit of an extremely knowledgeable sales rep in Isabella. More

great experience fair price on the new car and on the trade in Isabella was very knowledgeable on the Audi product and was very nice to work with. trade in Isabella was very knowledgeable on the Audi product and was very nice to work with. More

Mike was extremely helpful and knowledgeable about the vehicle. He brought up things that were good to know that I might not have discovered on my own. He was very nice and made the buying experience plea vehicle. He brought up things that were good to know that I might not have discovered on my own. He was very nice and made the buying experience pleasant. More

Incorrect diagnosis, paid for extra diagnosis to get the wrong result. Did not provide multi point inspection, did not provide video of issues. Wanted $2400 for incorrect part replacements. Sent to Audi of wrong result. Did not provide multi point inspection, did not provide video of issues. Wanted $2400 for incorrect part replacements. Sent to Audi of Westmont for proper repair on a 2007 Audi Q7 air suspension problem. Took three days to diagnose, the issue stated was never there. More

40k maintenance on my A4. Provided loaner. Moved me in and out quickly when I checked in and when I returned for pickup. No issues. and out quickly when I checked in and when I returned for pickup. No issues. More

Nicolette was a pleasure to work with, will definitely refer family/friends to her in the future. I was impressed with how quickly and efficiently the Audi team worked me through the process. refer family/friends to her in the future. I was impressed with how quickly and efficiently the Audi team worked me through the process. More

Friendly and professional car service but several employees are not wearing masks correctly. Two wore them like chin straps. Others in the sales area were mask-less. This is unacceptable. The day my employees are not wearing masks correctly. Two wore them like chin straps. Others in the sales area were mask-less. This is unacceptable. The day my car was serviced I had just learned a friend’s brother (a recently retired IL doctor) and his wife had died from Covid-19 after contracting it over the holidays. Coming across the aloof attitude at Audi was disturbing. The virus is real, people! Provide your employees with proper masks and require they be worn properly. Please note that the young woman who handled my check in and loaner and the young woman who handled payment WERE wearing their masks CORRECTLY. More

At closing time, Sales Mgr questioned the deal i agreed to with the Sales person. He was a real xxx. Delivery of vehicle was underwhelming. to with the Sales person. He was a real xxx. Delivery of vehicle was underwhelming. More

Great Job fast turnaround, Brian always takes care of our dealer service needs. He stays in touch and explains all the needed repairs clearly and effectively dealer service needs. He stays in touch and explains all the needed repairs clearly and effectively More