Audi Hoffman Estates

Over the last month, I had the opportunity to work with Aaron Brunson, Audi Brand Specialist. Aaron was a consummate professional, took the time to listen to the customer, discuss options and provide a ve Aaron Brunson, Audi Brand Specialist. Aaron was a consummate professional, took the time to listen to the customer, discuss options and provide a very fair deal on both price and trade-in. I would strongly recommend Aaron and the Audit Hoffman Estates dealership. More

I don't even know where to begin with my experience purchasing and Audi. Carlo Gilli Jr was my sales rep and he was AMAZING. From the test drive to the day we signed the papers and I drove my car home purchasing and Audi. Carlo Gilli Jr was my sales rep and he was AMAZING. From the test drive to the day we signed the papers and I drove my car home, Carlo made the experience that much better. He was very knowledgeable about the car and answered all of my questions. He took the time to show me everything I wanted to set up (with my phone) on the day I drove my car home. The best thing was walking out to get my car and on it was a red sign that said Mary's Q5 with a handwritten tree and santa sign on it. It's going the extra mile that really makes Carlo stick out. If you're looking to purchase an Audi and you want someone who cares about your needs and knows everything there is to know about Audi's, CARLO IS YOUR GUY! More

Isabela was very helpful during our visit. She answered all of our questions and truly wanted us to understand the benefits of the Audi. We were very pleased with our experience. all of our questions and truly wanted us to understand the benefits of the Audi. We were very pleased with our experience. More

Always great customer service. This happens every time I get my at serviced at this location. . The best by far! Great staff very knowledgeable and helpful . get my at serviced at this location. . The best by far! Great staff very knowledgeable and helpful . More

It is a very pleasant place in which to wait.those that It is a very pleasant place in which to wait. those that I spoke to were very nice and kept me posted. I bought my car from Valentina and she was It is a very pleasant place in which to wait. those that I spoke to were very nice and kept me posted. I bought my car from Valentina and she was very helpful and knowledgable More

Great costumer service, clean facility. People are friendly and professional. Quality of work is great and being informed for what they have done. Complete with video. friendly and professional. Quality of work is great and being informed for what they have done. Complete with video. More

As far as the sales department I have heard wonderful things which is why I’m giving 2 stars because I want to give one and was considering purchasing my next Audi here but I don’t believe I will be doin things which is why I’m giving 2 stars because I want to give one and was considering purchasing my next Audi here but I don’t believe I will be doing that now due to how I was treated when I brought my current vehicle into service. 1. Michael Colles tried to charge me a diagnostic fee for my vehicle that is still under factory warranty. He said that because I purchased it used from a non Audi dealer that fee would not covered. 2. They would not accept a debit card for a refundable deposit which I find to be highly ridiculous. I have owned multiple vehicles from dealers nearby on golf rd that were more expensive and they don’t even ask for any type of deposit just insurance card and driver license. The service manager Andy gave me a attitude and didn’t even try to help me in any way. Knowing that my vehicle is unsafe to drive!!! Basically telling to leave because he didn’t want to deal with me. This is how you guys treat customers? Lying and scamming folks out of money. I was able to get a same day appointment at another Audi dealer. Not only did the service advisor tell me that it doesn’t matter if I purchased it used they should not be charging a diagnostic fee since it’s still under factory warranty, they were able to provide me a loaner vehicle with no deposit. I will NEVER be returning to Audi of Hoffman Estates. The amount of disrespect I received from the service department is unacceptable. They are rude, nasty, greedy people that look for any way to charge you. I have already filed a complaint with corporate about this issue on both the service advisor and the service manager. Do not give your money to this dealer. STAY AWAY! More

Eddie was great to work with. He was very personable and was upfront about everything. It made things very easy. He took the time to answer all my questions and take care of any issues I had. was upfront about everything. It made things very easy. He took the time to answer all my questions and take care of any issues I had. More

Carlo really knows his Audis and was a great help in communicating the details and getting a deal done quickly! He took the time to explain all of the features of the car followed up to make sure everyt communicating the details and getting a deal done quickly! He took the time to explain all of the features of the car followed up to make sure everything was running smoothly. Thanks Carlo! More

Very fair, friendly and honest dealership. Isabela was perfect sales person and Eddie the finance manager was just as great. I would definitely purchase from them again. perfect sales person and Eddie the finance manager was just as great. I would definitely purchase from them again. More