Audi Hoffman Estates

Excellent customer service I have always been treated with great care and respect when in Audi Hoffman Estates. Eddie is awesome and always addresses my concerns. Thanks Ed I have always been treated with great care and respect when in Audi Hoffman Estates. Eddie is awesome and always addresses my concerns. Thanks Ed More

Certified Pre-owned Warranty Repair Had a great service experience here. My service rep, Rick, was very helpful, especially since the dealer that I originally purchased from (not Hoffm Had a great service experience here. My service rep, Rick, was very helpful, especially since the dealer that I originally purchased from (not Hoffman Estates) didn't properly file my warranty paperwork properly. He helped me get the issues resolved and got me back on the road ASAP, which was very much appreciated. The repair seems to have resolved my issue completely so far, and my car was left immaculate. Very happy with the whole experience. More

Excellent customer service my My experience at this Dealership was top notch...from the start beginning with the saleman to management. I will be glad to recommend there services. My experience at this Dealership was top notch...from the start beginning with the saleman to management. I will be glad to recommend there services. More

Excellent service, easy buying experience Aaron was excellent in this whole transaction. I purchased the car from Colorado and there was no hiccups whatsoever. Great job and great customer ser Aaron was excellent in this whole transaction. I purchased the car from Colorado and there was no hiccups whatsoever. Great job and great customer service More

Great car buying experience I had a terrific experience at Audi of Hoffman Estates. I received great service and a fair value for my trade in. My sales person Sabina was very acc I had a terrific experience at Audi of Hoffman Estates. I received great service and a fair value for my trade in. My sales person Sabina was very accommodating and a pleasure to work with. More

New car I buy all my cars here and do all my service here great place friendly staff!!! I would recommend this dealership to all my friends and family!! I buy all my cars here and do all my service here great place friendly staff!!! I would recommend this dealership to all my friends and family!! More

owesome I was helped right when I got there. Corlo has been the best car salesman I ever had. He help me find a solution for my problem right away with differ I was helped right when I got there. Corlo has been the best car salesman I ever had. He help me find a solution for my problem right away with different options. Audi just gained another family member. More

oil change as always the service and assistance is always easy and through...all the guys are great...this time it was Mike Colles and he was helpful and efficie as always the service and assistance is always easy and through...all the guys are great...this time it was Mike Colles and he was helpful and efficient....thx, Laura More

Carlo Gilli is a great salesman. Patient, knows his cars Carlo Gilli is a great salesman. Patient, knows his cars and he feeds while you wait. The whole staff is very friendly . We have purchased 2 cars Carlo Gilli is a great salesman. Patient, knows his cars and he feeds while you wait. The whole staff is very friendly . We have purchased 2 cars there so far . Keep up the great work . More

If you want your car fixed, don’t bring it there! If I could give them 0 stars I would. I have a 2017 Audi A6 and I have had my car serviced twice now for the heated steering wheel, which never worked If I could give them 0 stars I would. I have a 2017 Audi A6 and I have had my car serviced twice now for the heated steering wheel, which never worked from the get go. When I got the car back, on both occasions, the heated steering wheel still did not heat. Their resolution was to call Audi. I had also asked them to fix a scratch on the bumper and they did so, however, they made it look worse than the actual scratch. I brought the car back for them to re-do their paint job and their response was they were doing me a favor initially, so they were not going to fix their completely inept and unprofessional paint job. I now have to take my car to a body shop to have their screw-up fixed at my expense. In addition, when they returned the car after the second visit, my phone no longer connected to the blue tooth, nor does the voice command work. Then there is the recurring key fobs/electrical system issues...I can be right next to the car, holding the key in my hand and the door doesn’t unlock or lock; I could be in the car with my keys and a warning appears stating that the key is not recognized or that the key is not in the car. Whether or not that has been corrected the second time around remains to be seen - the first time it worked for about two weeks. I would never recommend purchasing an Audi because they do not appear to be capable of resolving any problems that arise, not to mention you get the car back in worse shape than when you brought it in. I will say though, I would definitely give them 5 stars at making excuses. More