Audi Hoffman Estates

Routine maintenance Great work. Friendly greeting and loaner ready when I arrived. Work done on time and as expected. This is why they will continue to see my Audi’s fo Great work. Friendly greeting and loaner ready when I arrived. Work done on time and as expected. This is why they will continue to see my Audi’s for all their needs. More

Quick, thorough service department. The service department is always quick and as accommodating as they can be in any given situation. You can always count on a smile and a friendly fac The service department is always quick and as accommodating as they can be in any given situation. You can always count on a smile and a friendly face. More

Eddie was my auto salesman. He was patient, knowledgeable and made the overall auto buying process simple and without hassle. Definitely recommended to friends and family work with this salesman. and made the overall auto buying process simple and without hassle. Definitely recommended to friends and family work with this salesman. More

Painless experience I want to thank Carlo for taking the time with me on my recent purchase. He went over everything in detail and the deal went according to what he said I want to thank Carlo for taking the time with me on my recent purchase. He went over everything in detail and the deal went according to what he said. He is an honest, knowledgable sales person who believes the customer is #1. I also wanted to give a quick thanks to finance manager Eddie, he was awesome and had all my paperwork ready when I came in so all I had todo was sign. More

Good team, Eddie and Rick 👍Excellent customer service, Good team, Eddie and Rick 👍 Excellent customer service, Making car buying a fun not hassle Thank you Eddie and Rick to help me out with my Audi Good team, Eddie and Rick 👍 Excellent customer service, Making car buying a fun not hassle Thank you Eddie and Rick to help me out with my Audi 5 😇 More

Brake noises All the members of the staff were very helpful and professional. They called me when my car was done and I had a loaner that they gave me that was ver All the members of the staff were very helpful and professional. They called me when my car was done and I had a loaner that they gave me that was very nice. I would recommend this dealer to anyone. Thank you More

Great service Rick and Ted provided great service as usual. The service staff is always helpful and works around my difficult schedule. It’s always a pleasure Rick and Ted provided great service as usual. The service staff is always helpful and works around my difficult schedule. It’s always a pleasure working with them. More

Outstanding Sales Experience 2020 Velar Selection of vehicles is fabulous and the sales staff allows you to browse leisurely. I felt Very comfortable being honest and stated that I was still Selection of vehicles is fabulous and the sales staff allows you to browse leisurely. I felt Very comfortable being honest and stated that I was still shopping around. I returned the next day and Eddie made my transaction seamless and quick. Traded in car on E-tron and this dealership Exceeded my expectations. More

2 hour oil change??? I had an appointment for an oil change. When I made the appointment I was asked if I wanted a courtesy car. I asked how long she thought it would take I had an appointment for an oil change. When I made the appointment I was asked if I wanted a courtesy car. I asked how long she thought it would take. I was told no longer than an hour, which sounded about right. I declined the car feeling I could wait an hour or so. I waited and waited for my car to be finished. (It ways taken back right away) A man came in after me, had his oil changed and was out of there in 45 mins. So finally after 2 hours passed I went and asked where my car was. I was told that the paper work had already been brought up so probably being washed but he would go check. I continued to wait another 20-30 minutes before he drove my car up to the side of the building. Had I known I was going to spend my entire morning there, I guess I should have gotten the courtesy car after all! More

We went to pick up the TT from the service department. But they cannot find the keys! So we get to keep the loaner for the weekend. No manager came to speak to us. The porter told us to call the service r But they cannot find the keys! So we get to keep the loaner for the weekend. No manager came to speak to us. The porter told us to call the service rep on Monday. Totally unacceptable customer service! More