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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,767 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,767 reviews

May 14, 2025

said they couldn’t locate service records when bought the car from them one year ago. tried to sell us services based on a mileage 10K lower than we bought it. Lost our car key. when we went to pick it up. c More

by Dave and Kristi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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May 17, 2025 -

Audi Hoffman Estates responded

Dave and Kristi, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 09, 2025

This system would not bring up a keyboard yet I HAD to enter a min of 15 words! Poor design! More

by MAUIBOUNDCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 09, 2025 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

May 07, 2025

Constant back and forth trying to fix silly parts, left my car for a WEEK! Tim said all noise was gone, drove car 2 minutes off lot and noise was genuinely made worse, one unrelated issue fixed but nothing More

by owenhaagstudents
Recommend Dealer
No
Employees Worked With
Tim M
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May 10, 2025 -

Audi Hoffman Estates responded

Owen, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

May 05, 2025

We had a very pleasant experience with Carlo. He didn’t add any pressure on us. We highly recommend him. More

by Joe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 03, 2025

Great Customer service! Very knowledgeable! Overall awesome experience ! Will definitely recommend. Arlen - service advisor was very professional, with great knowledge, and More

by Lnowakowski81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlen
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May 03, 2025 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 03, 2025

Standard Oil Change annual service and they knew I was waiting and I was there for two hours with a scheduled appt More

by MDCRONAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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May 03, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your review, and we apologize for the long wait. We sincerely value your business and hope you will give us another opportunity to serve you!

May 02, 2025

Tim is very knowledgeable about Audi's, he is most helpful and explains everything in great detail! Tim is a true asset to this dealership! More

by TRICIA11
Recommend Dealer
Yes
Employees Worked With
Tim M.
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May 02, 2025 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

May 01, 2025

They were courteous and responsive. They kept me updated on the progress of the repair. More

by Hal
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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May 01, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 30, 2025

I did annual routine oil change and tire rotation. No big issues with my car and I am satisfied with the service. More

by WNG4
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 29, 2025

Mike was great! He was very knowledgeable and friendly. He answered any questions that we had and understood what we were looking for. He made us feel comfortable p More

by bcannella13
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in the Parts Department
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Apr 29, 2025 -

Audi Hoffman Estates responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Audi Hoffman Estates!

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