Audi Hoffman Estates

Great Customer Service Really appreciate the video updates during the servicing of my car. Great staff and very friendly. Vehicle was finished on time and communications Really appreciate the video updates during the servicing of my car. Great staff and very friendly. Vehicle was finished on time and communications from the dealer was timely. More

Purchase of new Audi Sabina was much easier to deal with than either of two salespersons at competing dealerships. She made the process easy for me without any of the typi Sabina was much easier to deal with than either of two salespersons at competing dealerships. She made the process easy for me without any of the typical tortuous auto-buying conversations. Decisions were made quickly, clearly and she did everything possible to make the purchase simple to complete. I would call her first next time. More

Outstanding customer service Aaron was great to deal with on our used Volvo convertible purchase. We live 5 hours away and we were looking for a one owner car with a clean car fax Aaron was great to deal with on our used Volvo convertible purchase. We live 5 hours away and we were looking for a one owner car with a clean car fax. Hoffman Estates Audi had the car listed and Aaron responded quickly to our inquiries about the availability and condition. We made an appointment drove to the dealership and all was exactly the way Aaron presented the vehicle over the phone. Extremely courteous and helpful with the entire process. More

Audi 2011 Ag annual Needed a simple oil/filter change. Service crew also completed complimentary 36 point review and wash, recommended wiper blade replacement and replac Needed a simple oil/filter change. Service crew also completed complimentary 36 point review and wash, recommended wiper blade replacement and replaced old license plate holders. All completed in about 1 hour. More

Brake service and inspection I was able to get my A6 in without delay and I thought my service rep (Ted) did a great job communicating and accommodating my situation. I liked the I was able to get my A6 in without delay and I thought my service rep (Ted) did a great job communicating and accommodating my situation. I liked the video the technician sent me explaining what work was needed, he also did a great job. This was the first time i brought my vehicle here for service. Previously all my service was being done by another dealership until i caught them pressuring me to perform repairs that weren't necessary. I will be back to Audi Hoffman estates for my future service.....thanks More

Carlo is wonderful! We have purchased many cars here and all from Carlo. We would highly recommend him and this dealership! Please check them out, you will not be disappo We have purchased many cars here and all from Carlo. We would highly recommend him and this dealership! Please check them out, you will not be disappointed. More

Back to basics I appreciate the straightforward approach I went through here. Nicolette was attentive, relaxed and not pushy. I did not have to deal with a swarm of I appreciate the straightforward approach I went through here. Nicolette was attentive, relaxed and not pushy. I did not have to deal with a swarm of managers trying to wear me out. I knew what I wanted and they wanted me to have it. More

Purchase of New Car I would highly reccomend this dealership to anyone looking for a new car. The staff was very professional and helpful. They made the buying experience I would highly reccomend this dealership to anyone looking for a new car. The staff was very professional and helpful. They made the buying experience a pleasant one. More

Excellent process Quick, professional staff. Responsive to questions. Willing to go the extra mile to make the transaction happen. No pressure sales tactics. Very infor Quick, professional staff. Responsive to questions. Willing to go the extra mile to make the transaction happen. No pressure sales tactics. Very informative and considerate of time during sales process. More

Friendly, reasonably prompt With AudiCare, I should not need to pay for tire rotation if such is recommended, and the rotation was recommended - reflects poorly on Audi. I needed With AudiCare, I should not need to pay for tire rotation if such is recommended, and the rotation was recommended - reflects poorly on Audi. I needed to wait about 15 minutes longer than forecast and no loaners were available, but everyone was pleasant. More