Audi Hoffman Estates

Excellent customer service I liked the option to get a video of the service person performing the service on my car and Mike Torelli was great to work with and made the process I liked the option to get a video of the service person performing the service on my car and Mike Torelli was great to work with and made the process simple and straight forward. More

This place is the best! Couldn't be happier with Andy and his service team. Their professionalism, and their willingness to go above and beyond is top notch! Everyone should Couldn't be happier with Andy and his service team. Their professionalism, and their willingness to go above and beyond is top notch! Everyone should service and buy their cars here. More

Recall Scheduling is very accommodating and wait time for service call is at or less than the time given. Pleasant waiting area, friendly and professional s Scheduling is very accommodating and wait time for service call is at or less than the time given. Pleasant waiting area, friendly and professional service. More

Wonderful Experience Great experience! Nicolette was a pleasure to work with and had a lot of patience working with my husband! We will most certainly recommend Nicolette Great experience! Nicolette was a pleasure to work with and had a lot of patience working with my husband! We will most certainly recommend Nicolette and her team. More

Amazing DEALER!!!!!!!!!!!!!!!!!! I have given 5 stars because I think this dealership gets the job done! This is the second time I have leased a Q7 through this dealership. Carlo Gi I have given 5 stars because I think this dealership gets the job done! This is the second time I have leased a Q7 through this dealership. Carlo Gilli Jr. was hands on with his own knowledge of the Q7, making a deal, and offering a great plan to protect the Q7 ! It was Easy and well handled. My two kids were with me. Carlos showed my 7 year old and 12 year old compassion & entertainment as we got the deal done. That meant a lot to me. More

Great Service Dept Great friendly service. Quick turnaround on the loaner they provided. I was in and out and on my way within 10 min. I would highly recommend them to a Great friendly service. Quick turnaround on the loaner they provided. I was in and out and on my way within 10 min. I would highly recommend them to anyone. More

Service Overall I had a good experience as a customer. Quality repairs are always good and the staff are always attentive and ready to help you out. Overall I had a good experience as a customer. Quality repairs are always good and the staff are always attentive and ready to help you out. More

Recall for Coolant pump Work and car ready when advisor said it would be. Only issue was there was water left on floormat after they washed car, may have been in porters shoe Work and car ready when advisor said it would be. Only issue was there was water left on floormat after they washed car, may have been in porters shoes. More

Good experience Very professional staff who treated me well. Experienced salesperson who was very knowledgeable about the vehicle I was interested in. I was given a f Very professional staff who treated me well. Experienced salesperson who was very knowledgeable about the vehicle I was interested in. I was given a fair price for my existing vehicle. It took a while for the entire process but I suppose that’s unavoidable. More

Time will tell My past experience with Audi Hoffman Estates has been marked with two unfortunate incidents which made me question taking my new car needs to this dea My past experience with Audi Hoffman Estates has been marked with two unfortunate incidents which made me question taking my new car needs to this dealership. As my wife started car shopping by herself to narrow down options, Valentina was one of the only salespersons across multiple dealerships that gave my wife actual attention. With this, I met with Brian Hall and Dan his Sales Manager who have promised me that Audi’s commitments to service and quality are in line with what a luxury brand should be providing. Time will tell if they stand behind their product and keep their word. More