Audi Hoffman Estates

Ted is great! Awesome service, Ted facilitated my Q7 detail, provided me with a similar or equivalent loaner car and the outcome is great, coming here is a no-brain Awesome service, Ted facilitated my Q7 detail, provided me with a similar or equivalent loaner car and the outcome is great, coming here is a no-brainer, certainly recommend to my friends. More

Knowledgeable, helpful and honest. Called for service appointment on 10-24-18, brought car in on 10-25-18, work was completed within an hour and a half. Ted McConnell took the time to d Called for service appointment on 10-24-18, brought car in on 10-25-18, work was completed within an hour and a half. Ted McConnell took the time to discuss their findings and my options. More

Excellent Service for 14(+) Years I brought my 2004 Audi TT in for service and a thorough inspection after buying it less than 3 weeks ago. They did a very excellent job inspecting my I brought my 2004 Audi TT in for service and a thorough inspection after buying it less than 3 weeks ago. They did a very excellent job inspecting my car and highlighting things that should be done as well as identifying things that were very good to know. This dealer has always been top notch! More

Pleasant atmosphere, decent experience Was originally told the timeframe for service (simple computer tune) would be 45 minutes to 1 hour and to arrive prior to noon to see my Advisor. I to Was originally told the timeframe for service (simple computer tune) would be 45 minutes to 1 hour and to arrive prior to noon to see my Advisor. I told him I was on the way and would be there by 11. I arrived on time and he was gone. After 20 minutes of looking for him another advisor took my car in. The 45 minute service took 2 hours.... BUT, all in all the experience was not terrible, it was just poor communication. I'm happy with the service, they just need to do better on the "personal" side of things. More

Unhappy with communication but happy with service I am fairly new to the area, and the first time I came here I had a wonderful experience so I decided to come back. This time I wasn’t pleased with th I am fairly new to the area, and the first time I came here I had a wonderful experience so I decided to come back. This time I wasn’t pleased with the communication and customer service. I was not greeted with a smile but instead I felt like I was bothering the service guy. He honestly seemed annoyed, I’m not sure if he was simply busy and maybe I came at “a bad time” although I had an appointment. I never received a text or call that my car was ready, so at 7pm I called and the service department was closed. I never received a call that my vehicle was ready either. I went the next day to pick up my car and no details of what was done was explained or discussed. There is also a note that I declined tire rotation and I never did. The same service guy came and his demeanor was the exact same. He seemed rushed and didn’t try or want to explain anything when I inquired with the cashier about what was done. If I return I will definitely ask for a different service guy. More

Quick Mike was awesome, made sure that my care was taken care of. He made the process super easy! I will definitely come back to get my car serviced here. Mike was awesome, made sure that my care was taken care of. He made the process super easy! I will definitely come back to get my car serviced here. More

Service Mike was very accommodating. I had issues with my service that Mike was able to make right afterwards.i appreciated Mike’s responsiveness to the situa Mike was very accommodating. I had issues with my service that Mike was able to make right afterwards.i appreciated Mike’s responsiveness to the situation. More

Great service as always I was called ahead of time and was informed that the part had arrived and I was able to make the service appointment right there over phone. I was gr I was called ahead of time and was informed that the part had arrived and I was able to make the service appointment right there over phone. I was greeted nicely at the garage as always and by name as I entered the lobby. The wait time was as promised and my car was washed which is always a nice bonus. Entire staff is always friendly and professional. Lobby is also always in great shape. More

Scheduled maintence with system updates In and out quickly for a 20K scheduled maintence along with system updates. Service advisor Rick Kelstrom was accommodating in fast turn around since In and out quickly for a 20K scheduled maintence along with system updates. Service advisor Rick Kelstrom was accommodating in fast turn around since I was waiting. Waiting area comfortable and a text message saying my service was complete along with the service diagnostics is appreciated. More

Great Mike was helpful and professional. Kept me informed on satis. Car was very clean after completing. Great dealership and always satisfied I will c Mike was helpful and professional. Kept me informed on satis. Car was very clean after completing. Great dealership and always satisfied I will continue to come back to this dealership More