Audi Hoffman Estates

Car wouldn’t start Although pricey repair the service was good. Ted explained what needed to be done vs. what could wait, which we really appreciated. The service was Although pricey repair the service was good. Ted explained what needed to be done vs. what could wait, which we really appreciated. The service was completed on time. More

Lied to and Misquoted The service department is horrible! DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP!!!! They wasted our time, misquoted us and are rude and inconsiderate The service department is horrible! DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP!!!! They wasted our time, misquoted us and are rude and inconsiderate people!!! More

Work promised by noon, done before 10:30! I dropped my Q5 off just before 8am and needed to pick it up just after lunch...received the text before 10:30am that all was done and car was washed I dropped my Q5 off just before 8am and needed to pick it up just after lunch...received the text before 10:30am that all was done and car was washed and waiting for me!! Made my day easy! Thank you. More

S6 Service Always excellent service. Fast appointment scheduling. Courteous friendly Sevice Reps. Constant updates on the work being done. Clean waiting area wit Always excellent service. Fast appointment scheduling. Courteous friendly Sevice Reps. Constant updates on the work being done. Clean waiting area with free WiFi and television. More

Great experience Very helpful and friendly! Solved the problems we were there for and gave us a loaner when it took longer than expected. Enjoyable to be treated so w Very helpful and friendly! Solved the problems we were there for and gave us a loaner when it took longer than expected. Enjoyable to be treated so well. More

Excellent Had a great experience at Audi Hoffman Estates. Jacek is excellent at his job and was more than willing to accommodate any requests that I had. Had a great experience at Audi Hoffman Estates. Jacek is excellent at his job and was more than willing to accommodate any requests that I had. More

1st Service Visit I brought my car here for it's 10,000 mile service and to repair a couple of things that weren't working properly. From the minute I pulled in I was t I brought my car here for it's 10,000 mile service and to repair a couple of things that weren't working properly. From the minute I pulled in I was taken care of in an excellent manner. Rick explained how to operate a feature I didn't understand and he kept me updated throughout the time my car was being serviced. More

Efficient I had bought the Audi used and this was my first experience having the car serviced at Audi Hoffman Estates. From the moment I pulled up with my car, I had bought the Audi used and this was my first experience having the car serviced at Audi Hoffman Estates. From the moment I pulled up with my car, it was an impressive, efficient operation. The service tech was outstanding and answered all my questions. Very professional and courteous. More

Recent purchase of Audi SQ5 Carlos was very helpful in understanding my requirement and provided me with right option. Whole process was very smooth and no wonder I walked out a Carlos was very helpful in understanding my requirement and provided me with right option. Whole process was very smooth and no wonder I walked out as a proud owner of my Audi. I made the purchase same day. More

Working together I had impacted vision during snow storm for 3 consecutive snow storms. (1st time) Service replaced windshield wiper blades, 2nd time) treated (waxed) I had impacted vision during snow storm for 3 consecutive snow storms. (1st time) Service replaced windshield wiper blades, 2nd time) treated (waxed) windshield. (3rd time) Steel wooled, and re-treated the windshield (with waxing) and cleaned and treated windshield wiper blades to elinate blade streaks. This is the third attempt to rectify the blades streaking and inability to clear ice from windshield. Windshield streaking seems to be lessened. I guess the next snow storm will be the final test. More