Audi Hoffman Estates

Service department This was the first time I had to visit the service department I have a newer cpo A6 I dealt with Ted he was very professional and a joy to deal with This was the first time I had to visit the service department I have a newer cpo A6 I dealt with Ted he was very professional and a joy to deal with he new what I needed and went far beyond his duties to make sure I was satisfied I highly recommended him as a advisor I look forward to my next visit More

Outstanding Out of all of the cars I have purchased, this had to be the BEST experience. Carlo was very helpful, knowledgeable and professional. Will definitely b Out of all of the cars I have purchased, this had to be the BEST experience. Carlo was very helpful, knowledgeable and professional. Will definitely be back. More

easy service The service was quick & easy, Loaner & appointment made with no problems easy as one two three! Thanks for making this a painless experience. Everyone The service was quick & easy, Loaner & appointment made with no problems easy as one two three! Thanks for making this a painless experience. Everyone was wonderful that I dealt with, More

Audi Error warning on my phones app Brought the car in and the service department was very attentive to my question. While waiting for the service department to look at my car, I spoke Brought the car in and the service department was very attentive to my question. While waiting for the service department to look at my car, I spoke with Bob LeGault our salesman about this issue. He suggested I call Audi MMI Connect. I gave them a call, the person I talked to was very interested in resolving the issue, sent them the required information and a couple days later there was an update to the app. Issue is all taken care of. More

Great! The team was very helpfull and answered all my questions and finished service in a very timely manner! I will definitely purchase my next Audi from th The team was very helpfull and answered all my questions and finished service in a very timely manner! I will definitely purchase my next Audi from this dealership. More

Best car buying experience I’ve had. I expressed my desire to get best price on new car purchase and my trade in. Also mentioned I would be going to another Audi dealer with same request. I expressed my desire to get best price on new car purchase and my trade in. Also mentioned I would be going to another Audi dealer with same request. I had researched quite a bit before I walked in. Will Smith honored my request and gave me what I knew was a good price. At no point did he try to talk me out of going to the other dealer. At no point did he try to convince me to buy more than than how I wanted the vehicle equipped. I did not receive any of these courtesies at the other dealer and there price was not even close to Will’s. More

Maintenance Experience Every time I come in for schedule a maintenance the staff I prompt, courteous and professional. I am always more than satisfied with my experience at Every time I come in for schedule a maintenance the staff I prompt, courteous and professional. I am always more than satisfied with my experience at the dealership. I feel like a valued customer not just someone that shows up asking for work on my vehicle. Very nice dealership and employees to interact with. More

Recall work Very pleased with dealership starting with purchase experience. Dealership is high tech and clean. Like the service area and waiting room. Very comf Very pleased with dealership starting with purchase experience. Dealership is high tech and clean. Like the service area and waiting room. Very comfortable and like open concept. More

Drove away in a new car! Very pleasant experience. Salesman was friendly and informative. I came in to check out the used A 4’s that I had seen on line. Couldn’t resist all t Very pleasant experience. Salesman was friendly and informative. I came in to check out the used A 4’s that I had seen on line. Couldn’t resist all the great features on the new ones. More

Best Car Buying Experience EVER!!! First, let me say that I've bought many... MANY... cars over the course of my lifetime. I hand honestly say that working with Carlo Gilli and the fol First, let me say that I've bought many... MANY... cars over the course of my lifetime. I hand honestly say that working with Carlo Gilli and the folks at Audi Hoffman Estates was the best car buying experience that both me and my wife have had, EVER! Carlo and the team, were not only knowledgeable about their products but they were also very helpful and respectful to me and my family. I had a BMW 335xi and was looking to trade it in for an Audi. I did some research on an A3 and intended to test drive that car. However, when we got to the dealership, the A4 caught our (me and my wife's) eyes. It was more spacious than my BMW and (in my opinion better looking). Carlo walked us through the features and the specs of the A4 and then we went for a test drive. Carlo didn't even have to say much during the drive. The car pretty much spoke for itself. But oddly, that's what I really appreciated about the experience. He didn't bad mouth the competition... he didn't speak with overbearing bravado or arrogance... There was no sign of "Power" selling. It was just one car enthusiast talking to another and he let me come to my own conclusion. And that conclusion was that we wanted to get into this car. But here's where the car buying experience far outshined all my previous experiences. When it came down to talking about numbers, it was so simple. Look, the world had changed. Most people come into a dealership knowing just as much as the people who work at the dealership about how much things cost. Carlo and Eddie (Finance Manager) didn't waste hours upon hours of our time going back and forth playing the "let me see what my manager says" game with me and my wife. By the time I got back to the dealership from getting my car's title and our checkbook from our house (40 minutes total). My wife and Carlo were just wrapping up the paperwork and ready for me to sign. Another 20 minutes later I finished signing the rest of the financial paperwork with Eddie and we were on our way home. Service was fast, efficient and a great pleasure - just like my new A4! Thank you Carlo and team for the best experience ever. You've got my business anytime. More