Audi Hoffman Estates

Perfect! Everything was perfect from the moment I drove into the facility to the moment I left. Everybody was very friendly and helpful. The work was completed Everything was perfect from the moment I drove into the facility to the moment I left. Everybody was very friendly and helpful. The work was completed sooner than anticipated. I was very comfortable seated at a table with my lunch and paperwork. The car was ready before I was able to finish my paperwork! More

Sales response to questions Jacek had great follow-up before, during, and after the sale. A week after I bought the car, I had a question regarding one of the car's features. I Jacek had great follow-up before, during, and after the sale. A week after I bought the car, I had a question regarding one of the car's features. I reached out to Jacek who researched my question and got back to me with an answer within a couple of hours. I would highly recommend Jacek to family & friends looking for a new car. More

Night and day - difference in dealers We ended up in Hoffman Estates after two fails at other Audi dealers. The first had us with a nice-enough guy who didn't know much about the car we w We ended up in Hoffman Estates after two fails at other Audi dealers. The first had us with a nice-enough guy who didn't know much about the car we were interested in (a Q5) or what they had in stock. We then went to the South suburbs after getting a response from my email inquiry about two cars shown on their website. The response said both cars were IN STOCK (all caps). They weren't. None of the alternative explanations made any sense. So, we called Hoffman Estates and talked to Eddie. The Q5 was sitting out in front and all ready for us. Eddie seemed to know everything about the tech features - and there was a lot to know about. After a stress free talk about price and trade in, we were driving home in our new Q5. Thanks to Eddie and the Hoffman Estates dealership for doing things the right way. More

service work Rick got me in and out in 3-4 hours with very short notice.. I dropped the car off at 3 pm and was driving it at 7 pm There were no loaners as usual Rick got me in and out in 3-4 hours with very short notice.. I dropped the car off at 3 pm and was driving it at 7 pm There were no loaners as usual More

Great experience for a new customer. Regular service performed on time and as requested; unexpected recalls and brake replacement were performed with no unexpected delays. Last minute req Regular service performed on time and as requested; unexpected recalls and brake replacement were performed with no unexpected delays. Last minute request for detail was accepted and a nearly 10 year old Audi Q5 looks new inside and out as a result. Thanks to Eric and the service team for their help. We will definitely consider Audi Hoffman Estates for future service or if we ever decide to purchase a new car, More

Obtaining a part for our new Audi Carlo kindly provided a convenience part for our new Audi, a part that was standard equipment on a previous Audi we owned. His doing so, while not re Carlo kindly provided a convenience part for our new Audi, a part that was standard equipment on a previous Audi we owned. His doing so, while not required, is greatly appreciated and will enhance our A4 ownership. He is always friendly, straight forward and most anxious to be sure we have an enjoyable experience working with him and the dealership. More

Janice Q5 Always easy always fast and friendly. Never had a problem and we have had 6 Audi's over 15 years! We will never buy another make if car. We will alw Always easy always fast and friendly. Never had a problem and we have had 6 Audi's over 15 years! We will never buy another make if car. We will always go to Hoffman Estate as long as we live in Illinois. More

Always Delivers Necko made the process of buying out my lease as smooth as can be and quicker than I expected. After discussing details over the phone while I was at Necko made the process of buying out my lease as smooth as can be and quicker than I expected. After discussing details over the phone while I was at work, Necko was able to give me terms I agreed with within hours of our first contact that day. When I arrived at the dealership after work, Necko recognized me as soon as I walked thru the front doors and greeted me with the usual smile and handshake. As we quickly went thru the paperwork, they washed my car. I was in and out of there in no time. Necko and I have established a nice relationship over the years and he's the main reason that I'll be an Audi customer for life. More

outstanding Rick did a great job with explaining what needed to be done and provided excellent customer service. I will continue to take my car here for many yea Rick did a great job with explaining what needed to be done and provided excellent customer service. I will continue to take my car here for many years to come. More

All needs were met expertly. Eric was very professional and did a fine job. I will come back and look forward to working with you people for years and years. Eric was very professional and did a fine job. I will come back and look forward to working with you people for years and years. More