Audi Hoffman Estates

Helpful and Considerate Necko was very helpful and thorough in explaining everything and making sure we are getting what we want. He asked a lot of relevant questions to unde Necko was very helpful and thorough in explaining everything and making sure we are getting what we want. He asked a lot of relevant questions to understand our need and did not pressure us to make the purchase. More

Great Recommendations & Friendly Atmosphere Started the car buying process back in October 2016 when we visited with Mike M in sales to get more info on an Audi A5. When, despite every effort, w Started the car buying process back in October 2016 when we visited with Mike M in sales to get more info on an Audi A5. When, despite every effort, we couldn't find one with exactly what I wanted, instead of trying to cram a compromise down my throat, Mike suggested that it might be better to wait until I could order a 2018 and get it exactly the way I wanted it instead of compromising and getting something off the lot. He also pointed out that the A5 was going to have a redesign for 2018 that would be worth the wait and showed us what it was going to look like. He was absolutely correct. I did wait, and ordered my A5 in March (delivered in May) and it was a very wise decision. It was a little nerve wracking to order a car without having been able to see, touch, and drive it but he did not lead me astray. The car is AWESOME, and I couldn't be happier. I was also impressed that when I went to take delivery, several other employees seemed to know who I was and what I was there to do, and even though I hadn't worked with them directly, they were very friendly and helpful. I guess this stood out to me because of course, I sort of expect that from the salesperson that I'm working with, but for it to extend beyond that is a pleasant surprise. It makes me hopeful that I will have a similarly positive experience when it comes time for my first service visit ;) More

Really pleased Bob LeGault was very helpful in picking the right car, very knowledgeable about all the possibilities and an excellent listener. I will be recommendin Bob LeGault was very helpful in picking the right car, very knowledgeable about all the possibilities and an excellent listener. I will be recommending him to any friend who is in the market for a car. I am really pleased with my Q5. More

Perfect! Everything was perfect from the moment I drove into the facility to the moment I left. Everybody was very friendly and helpful. The work was completed Everything was perfect from the moment I drove into the facility to the moment I left. Everybody was very friendly and helpful. The work was completed sooner than anticipated. I was very comfortable seated at a table with my lunch and paperwork. The car was ready before I was able to finish my paperwork! More

Sales response to questions Jacek had great follow-up before, during, and after the sale. A week after I bought the car, I had a question regarding one of the car's features. I Jacek had great follow-up before, during, and after the sale. A week after I bought the car, I had a question regarding one of the car's features. I reached out to Jacek who researched my question and got back to me with an answer within a couple of hours. I would highly recommend Jacek to family & friends looking for a new car. More

Night and day - difference in dealers We ended up in Hoffman Estates after two fails at other Audi dealers. The first had us with a nice-enough guy who didn't know much about the car we w We ended up in Hoffman Estates after two fails at other Audi dealers. The first had us with a nice-enough guy who didn't know much about the car we were interested in (a Q5) or what they had in stock. We then went to the South suburbs after getting a response from my email inquiry about two cars shown on their website. The response said both cars were IN STOCK (all caps). They weren't. None of the alternative explanations made any sense. So, we called Hoffman Estates and talked to Eddie. The Q5 was sitting out in front and all ready for us. Eddie seemed to know everything about the tech features - and there was a lot to know about. After a stress free talk about price and trade in, we were driving home in our new Q5. Thanks to Eddie and the Hoffman Estates dealership for doing things the right way. More

service work Rick got me in and out in 3-4 hours with very short notice.. I dropped the car off at 3 pm and was driving it at 7 pm There were no loaners as usual Rick got me in and out in 3-4 hours with very short notice.. I dropped the car off at 3 pm and was driving it at 7 pm There were no loaners as usual More

Great experience for a new customer. Regular service performed on time and as requested; unexpected recalls and brake replacement were performed with no unexpected delays. Last minute req Regular service performed on time and as requested; unexpected recalls and brake replacement were performed with no unexpected delays. Last minute request for detail was accepted and a nearly 10 year old Audi Q5 looks new inside and out as a result. Thanks to Eric and the service team for their help. We will definitely consider Audi Hoffman Estates for future service or if we ever decide to purchase a new car, More

Obtaining a part for our new Audi Carlo kindly provided a convenience part for our new Audi, a part that was standard equipment on a previous Audi we owned. His doing so, while not re Carlo kindly provided a convenience part for our new Audi, a part that was standard equipment on a previous Audi we owned. His doing so, while not required, is greatly appreciated and will enhance our A4 ownership. He is always friendly, straight forward and most anxious to be sure we have an enjoyable experience working with him and the dealership. More

Janice Q5 Always easy always fast and friendly. Never had a problem and we have had 6 Audi's over 15 years! We will never buy another make if car. We will alw Always easy always fast and friendly. Never had a problem and we have had 6 Audi's over 15 years! We will never buy another make if car. We will always go to Hoffman Estate as long as we live in Illinois. More