Audi Hoffman Estates

Very professional with no hassle Everything about the visit for scheduled maintenance excellent. There was no unnecessary upselling like I have seen in other dealerships. The waiting Everything about the visit for scheduled maintenance excellent. There was no unnecessary upselling like I have seen in other dealerships. The waiting area is very comfortable and the advisors very professional. More

excellent customer service again service is wonderful and personable......everyone is friendly and warm down to earth and helpful fast easy service no long waits well explained again service is wonderful and personable......everyone is friendly and warm down to earth and helpful fast easy service no long waits well explained details More

The low oil light kept coming on soon after an oil change Rick has helped with my Pre-owned Audi over the passed year. He has been efficient, professional and extremely helpful in getting my car back to me q Rick has helped with my Pre-owned Audi over the passed year. He has been efficient, professional and extremely helpful in getting my car back to me quickly. Call response and communication was also great. Really the best service and assistance I have experienced in a car dealership. Great job and thank you! More

I purchased my fist Audi. This was the first time I purchased a car on my own and Carlo was my salesperson. He was recommended to me by a friend who had recently purchased an This was the first time I purchased a car on my own and Carlo was my salesperson. He was recommended to me by a friend who had recently purchased an Audi. I could not have been happier working with Carlo. His low key approach and projection of honesty made me feel very comfortable as I worked through the process. He really made me feel he had my best interest in mind and I love my new Acura A6. More

Fun pleasant experience My purchase was quick and straightforward. Dealt with pleasant people who made it a fun experience. All involved were helpful and nice. Eddie had the My purchase was quick and straightforward. Dealt with pleasant people who made it a fun experience. All involved were helpful and nice. Eddie had the car picked out and ready for me and it was perfect. More

Great sales and service experience. Bought second car through Necko Civic. Great experience. Very knowledgeable. Friendly. Helpful. Great follow-up after the sale as he contacted me to s Bought second car through Necko Civic. Great experience. Very knowledgeable. Friendly. Helpful. Great follow-up after the sale as he contacted me to see how I was enjoying the car and offered to give more tutorials at any time. More

Great Service Experience! It's always a pleasant experience when you pull into the service area and are immediately greeted by someone who escorts you into the Waiting Area to It's always a pleasant experience when you pull into the service area and are immediately greeted by someone who escorts you into the Waiting Area to talk with a Service Consultant, which in my case, is almost always Rick Kelstrom. Rick knows my vehicles and clearly explains what will be done and how long it will take. Usually, I request a loaner, but since Rick said it would only take an hour to complete the work, I opted to wait. The Waiting Area is a nicely furnished space with a big screen TV mounted on a wall, fresh coffee, and an array of sweets. Complimentary WiFi is also provided. When the work was completed (actually, less than an hour), Rick came over to let me know that my car was ready and I was on my way with my freshly washed vehicle. This is the way a Service Department should be run and it is clear, that everything at Hoffman Estates is geared toward providing a great experience for the customer! More

Fantastic Eric was great as was the whole service department showroom was awesome actually looking at another vehicle the black convertible was really a sharp c Eric was great as was the whole service department showroom was awesome actually looking at another vehicle the black convertible was really a sharp car . More

New Q5 even better than my previous Q5 This was our 7th purchase from Audi Hoffman Estates, dating back to their original location in Schaumburg. We keep coming back because we love Audi's, This was our 7th purchase from Audi Hoffman Estates, dating back to their original location in Schaumburg. We keep coming back because we love Audi's, obviously, but also because our experience with the sales and service staffs have been exceptional. Working with Dean Turner to purchase my new Q5 was no exception. He listened to what I wanted in terms of options, color, etc and presented vehicles in stock or on order that fit my criteria. I have no doubt that he would have searched other dealers' inventories or put together a factory order if I hadn't found almost exactly what I wanted. There was no pressure to consider more expensive models. Overall, a pleasant and satisfying experience that I would recommend to my friends. More

Very fast service and a sparkling car when I got it back. Very fast and professional service. The dealership also provides a quite place to work as well. Service employees are excellent and describe the ser Very fast and professional service. The dealership also provides a quite place to work as well. Service employees are excellent and describe the service perfectly. More