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Audi Hoffman Estates
Hoffman Estates, IL
5,737 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,737 reviews
January 12, 2017
Great customer service! I have been leasing Audi's since 2010 all from Audi Hoffman Estates, and the service has always been excellent for me. I would highly recommend the t I have been leasing Audi's since 2010 all from Audi Hoffman Estates, and the service has always been excellent for me. I would highly recommend the team at Audi Hoffman Estates. More
by James C Hlavacek
Employees Worked With
Other Employees :
Eric Defort, Rick Kelstrom, Mike Torelli, Kevin Jones, Joe Sturgeon
January 11, 2017
55,000 mile service Rick Kelstrom was courteous and knowledgeable. The work done was great and on time and I got a ride and pick up to and from work. Rick Kelstrom was courteous and knowledgeable. The work done was great and on time and I got a ride and pick up to and from work. More
by David Phillips
Employees Worked With
Rick Kelstrom
January 11, 2017
Carlo was Excellent My experience was first class from the start, I was referred to Carlo and will happily refer him. He understood what i was looking for in a dealership My experience was first class from the start, I was referred to Carlo and will happily refer him. He understood what i was looking for in a dealership and worked to make sure my expectations were met. 1) great overall experience 2) quick and painless purchase 3) excellent car walk through and service.4) ease of working with a dealer for appointments and service. Great Job! More
by CKD
Employees Worked With
January 10, 2017
Excellent Just another excellent service experience thanks to Mike Torelli. My car needed brakes. Mike is always very pleasant. Service is efficient. Very n Just another excellent service experience thanks to Mike Torelli. My car needed brakes. Mike is always very pleasant. Service is efficient. Very nice area to wait for car. More
by Nats2005
Employees Worked With
Mike Torelli
January 10, 2017
Service from Eric De fort Eric was very helpful and got me an appointment that worked for me My husband was in the hospital at the time and I had limited windows to work with Eric was very helpful and got me an appointment that worked for me My husband was in the hospital at the time and I had limited windows to work within. He also got me a loaner car when it turned out that the work was going to take longer than expected. More
by Service at audi
Employees Worked With
Eric Defort
January 09, 2017
A GREAT PLACE! It was nice, clean and warm when I entered and there was a older gentleman who said hello to me, I think that his name was Bill, he forward me to the It was nice, clean and warm when I entered and there was a older gentleman who said hello to me, I think that his name was Bill, he forward me to the service writer (Mike T.) and everything went smooth. I picked up my car three days later and everything was better than I expected. More
by mramerica
Employees Worked With
Mike Torelli
January 07, 2017
Carlo was very professional and friendly! Carlo was very professional And friendly with me. Wasn't pushy with any of the extra warranties which is always good. The whole process took about 1-2 Carlo was very professional And friendly with me. Wasn't pushy with any of the extra warranties which is always good. The whole process took about 1-2 hours or so and it was a really good experience. He stayed a bit after closing hours and he wasn't in a hurry to rush me out so he genuinely cares about his customers. I couldn't have asked for a better experience, thanks! More
by Johnny23
Employees Worked With
January 06, 2017
Best Audi Service! Eric D. is attentive and resolution-oriented. The service team is especially skilled and knowledgeable. Both Eric D. and The Service Team are willin Eric D. is attentive and resolution-oriented. The service team is especially skilled and knowledgeable. Both Eric D. and The Service Team are willing to go the extra mile. Great Customer Service! Great Repair Service! Best Audi Service! More
by LE
Employees Worked With
The service team -I mean the guys doing the "real" work : ), Eric Defort
January 05, 2017
From the front of the house to the back of the house........Audi Hoffman Estates; Efficient, Discerning and Uncompromising no matter the reason for the visit! house........Audi Hoffman Estates; Efficient, Discerning and Uncompromising no matter the reason for the visit! More
by pwcotopolis
Employees Worked With
Ted McConnell, Rick Kelstrom, Mike Torelli, Mike Colles
January 03, 2017
Unparalleled Service!! Hoffman Audi continues to amaze me with their fantastic customer service and overall friendly demeanor of all who work there. From the associates in Hoffman Audi continues to amaze me with their fantastic customer service and overall friendly demeanor of all who work there. From the associates in the service bay to the folks checking you out, everyone is great!! Such a refreshing experience! More
by Donna Fiedler
Employees Worked With
Eric Defort
