Audi Hoffman Estates

Water Pump Gone! Hello Joe was a good person to work with at the dealership. Its what you expect at a German Dealership. I was right past my warranty period which wa Hello Joe was a good person to work with at the dealership. Its what you expect at a German Dealership. I was right past my warranty period which was not good. But they made things right. I look for no BS, no trying to rip off a guy on service, but rather understanding my needs and wants. I have very old business relations with the owners at Exchange, their son Michael and I have done business in the past. I could easily drive up there and they will definitely roll out the red carpet for me, but this time I wanted to see what can Hoffman Audi for me. I was not disappointed. Overall good service you expect. I may in the future go back up to Exchange as well, but for now I am happy here. More

Recall service Recall work done in a timely and courteous manner. Loaner was provided and was very nice. My car was thoroughly cleaned before returned back to me. Recall work done in a timely and courteous manner. Loaner was provided and was very nice. My car was thoroughly cleaned before returned back to me. More

Audi service Service center is always a pleasant experience. Just a routine service and easy to drop off car, sit in the comfortable lounge for customers and use t Service center is always a pleasant experience. Just a routine service and easy to drop off car, sit in the comfortable lounge for customers and use the internet to catch up on a little work while waiting. More

Great service Brought my car in for routine 75k maintenance check-up...as always, Audi Hofffman Estates provided fantastic service. I usually work with Eric who is Brought my car in for routine 75k maintenance check-up...as always, Audi Hofffman Estates provided fantastic service. I usually work with Eric who is terrific, but this time I worked with Rick who was great as well. More

I made an appointment and was greeted upon arrival Very prompt and excellent service for my 45,000 miles service. I had told Eric that I was short on time due to my wife's health condition, and the ve Very prompt and excellent service for my 45,000 miles service. I had told Eric that I was short on time due to my wife's health condition, and the vehicle was returned on a very timely basis. All checks and service items were completed. More

Never Let Down...Always Excellent Service Our family has two Audis and I have always had an excellent experience with Rick Kelstrom & Eric Defort. Professional, courteous and extremely knowled Our family has two Audis and I have always had an excellent experience with Rick Kelstrom & Eric Defort. Professional, courteous and extremely knowledgable...could not recommend them any higher. More

Great and quick The agent was helpful and the service was quick. Also, the cost was reasonable. One issue today: I received an email which said I had not kept the The agent was helpful and the service was quick. Also, the cost was reasonable. One issue today: I received an email which said I had not kept the appointment. Please fix this as I would never do that! More

AUDI Q7 SERVICE EXPERIENCE I have only good things to say about this dealer's service department. After having a horrible service experience at the Audi dealer in Naperville I d I have only good things to say about this dealer's service department. After having a horrible service experience at the Audi dealer in Naperville I decided to try Hoffman Estates and I am glad I switched. From scheduling an appointment, to confirming the appointment, vehicle drop off, loaner pick up, and finally picking up my vehicle everything went so smooth and I could not ask for a better experience. Nice job guys! More

My new Audi A4 I Was in an accident with my Audi A3 (lease). Carlo and Eric helped me manage the accident. I then got my new Audi A4 (lease) from Carlo which was a s I Was in an accident with my Audi A3 (lease). Carlo and Eric helped me manage the accident. I then got my new Audi A4 (lease) from Carlo which was a smooth experience. I can't tell how nice it is to work with Carlo. I would like to really than Carlo and Eric for all theor help. Happy holidays! More

Last minute service Driving home from work my TPI system monitor alert went off. The car felt right so I called Mike at Hoffman Estates Audi to ask if I could stop by and Driving home from work my TPI system monitor alert went off. The car felt right so I called Mike at Hoffman Estates Audi to ask if I could stop by and have it checked out. No problem was the answer. It wasn't more than 20 minutes and I was back on my way home. My tires were checked and properly inflated and the TPI system reset. Great service. Love this service center. More