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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,847 Reviews
Call Service Center (847) 843-9900

3,847 Reviews of Audi Hoffman Estates - Service Center

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December 18, 2024

This is a great dealership to deal with. Everyone is courteous and really takes care of any issue you might have right away. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Emberton
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Dec 19, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team, Larry. We're glad to hear we delivered such a great experience!

December 18, 2024

Failed to diagnose serious defects which I brought to your attention. Was told everything was fine, but another dealer found what I was concerned about and corrected it. Very unhappy with the service dep More

by Sethtec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isabela Tanase
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Dec 22, 2024 -

Audi Hoffman Estates responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 15, 2024

The dealer and team did a fantastic job. I would buy from them again. Great team. More

by SMITHKHJ133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isabela Tanase, Tamara Janecek
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Dec 16, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

December 15, 2024

Very slow service. Recommendations for car were standard- not based on needs of car. Lack of detail to help make informed decision. More

by JEN.ELIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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December 14, 2024

As always, Audi Hoffman Estates proves that they are the best Audi dealer in the country, including the best Service Department. People are friendly and helpful, and the service technicians are experts. More

by Billdi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Andy in Service
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Dec 16, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

December 14, 2024

Everything was great other than took longer than expected. Was told it would take about an hour when I made appointment. Was told I would be out by 11:30 when I got there. Ended up leaving around 12 More

by JERRY.J.MAGEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy was nice. Had long white hair and beard
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Dec 16, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

December 14, 2024

Staff was friendly. Was told it would take an hour and it took two hours for them to program my key fobs. More

by SKM713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Dec 16, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

December 14, 2024

Great service with friendly staff. Called and had my service scheduled quickly and professionally. Best Audi dealer around. More

by Kwaksmundzki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 16, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

December 13, 2024

Service tech was great explained everything very well and everything was completed as he had listed in addition was incredibly grateful to receive back my vehicle with a complete interior and exterior was li More

by LSAEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep can’t remember his name but he was outstanding
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Dec 16, 2024 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 11, 2024

The service people were friendly and answered all my questions. The work was done within the time limit they gave me. Very happy with the service. More

by donniea4b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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