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Audi Marin

San Rafael, CA

4.9
313 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
Contact Dealership

700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 313 reviews

February 27, 2024

Audi Marin is in a convenient location with a clean environment and professional staff. Great place to buy a car. More

by Sean Cessna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Audi Marin responded

Thank you for your positive review of Audi Marin! We're glad to hear that you found our location convenient, our environment clean, and our staff professional. We strive to provide a great car-buying experience, and your feedback reaffirms that we're on the right track. If you need anything else in the future, don't hesitate to reach out. We appreciate your business!

February 27, 2024

Extremely happy with my experience here. Adam was genuinely listening to what I wanted and exceeded my expectations for a car dealership. Would recommend him and Audi Marin to anyone includi More

by Samsour68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Audi Marin responded

Thank you for choosing Audi Marin and for taking the time to share your positive experience with us. We are thrilled to hear that Adam provided exceptional service and exceeded your expectations during your visit. At Audi Marin, we strive to ensure that every customer feels heard and valued, and we are delighted that Adam's attentive approach resonated with you. Your recommendation means a great deal to us, and we are honored to be endorsed by you to your family and friends. We truly appreciate your support and look forward to serving you and your loved ones in the future. Should you ever need assistance or have any further feedback, please do not hesitate to reach out to us.

February 25, 2024

My experience was excellent. Very knowledgeable salesman and finance officer. Beautiful selection of cars. I would recommend this dealership to all my my friends More

by Patrick Foley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abraham Ahmady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Audi Marin responded

Thank you for sharing your excellent experience with us! We're thrilled to hear that you found our salesman and finance officer to be knowledgeable and that you enjoyed our beautiful selection of cars. Your recommendation to your friends means a lot to us, and we appreciate your support. If you or your friends ever need anything in the future, please don't hesitate to reach out. We're here to help!

February 23, 2024

Just had a great buying experience at Audi Marin. They are a great team of professionals. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Langlois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Audi Marin responded

Thank you for sharing your positive experience at Audi Marin! We're thrilled to hear that you had a great buying experience and that our team of professionals made it memorable for you. If you need anything else or have any questions in the future, feel free to reach out. We appreciate your business!

January 06, 2024

Grace Collins at Audi Marin sales was wonderful to work with. She was gracious and personable, extremely knowledgeable about the entire Audi and VW line of vehicles, and is an automotive enthusiast hersel More

by GPArch
Recommend Dealer
Yes
Employees Worked With
Grace Collins
December 22, 2023

Abraham found the perfect Q3 for me. He answered all my questions and took a real interest in figuring out the best match for me. When it appeared the car he identified might be sold he More

by Sharker
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Abraham Ahmady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Audi Marin responded

Thank you for choosing Audi Marin! We're delighted to hear about your positive experience with Abraham. It's wonderful to know he found the perfect Q3 for you and went the extra mile to ensure a seamless and enjoyable process. We appreciate your kind words about his spirit, enthusiasm, and expertise. We look forward to serving you and providing exceptional service in the future

November 16, 2023

Customer service was great from start to finish thanks to Mohd Sammur. We’ll be back! More

by Ghalamilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohd Sammur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

Thank you for your kind words about Mohd Sammur. We're thrilled to hear that your customer service experience was great, and we look forward to welcoming you back.

November 10, 2023

Mr. Frank provided my wife and myself with absolutely great service. Our 2004 Audi A4 Avant 3.0 incurred a engine cooling system failure; the repair was very difficult. It took 10 days to get all the nee More

by vbazjanac
Recommend Dealer
Yes
Employees Worked With
Gene Frank
Nov 10, 2023 -

vbazjanac responded

Mr. Frank provided my wife and myself with absolutely great service. Our 2004 Audi A4 Avant 3.0 incurred a engine cooling system failure; the repair was very difficult. It took 10 days to get all the needed parts, install them and test the car. Mr. Frank continued to daily inform us in detail about the progress in repairing the car. The car feels and drives again like new. I wish the world had more dedicated, knowledgeable and caring service people in any industry like Mr. Frank. -- Prof. Dr. Vladimir Bazjanac

October 31, 2023

Car broke down in less than 4 hours after picking it up from 130k maintenance service . Had car towed on a Friday night and no service team available in weekends. Had to incur in extra costs renting a car More

by WAIMAN_CHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian from Service team
October 27, 2023

Robert Langlois, my salesperson, was cordial, courteous, and a pleasure to work with. However once negotiations start and ultimately I interfaced with the Finance Department, it was awful. Super long wait More

by NotNormallyNegativeBut...
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Langlois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Kubichek - would love to speak with his boss :(
Nov 28, 2023 -

Audi Marin responded

We apologize for any inconvenience you experienced during the finance process. Your feedback about the challenges you faced is crucial, and we're committed to addressing this issue promptly. We appreciate your patience, and our team has been notified

Dec 01, 2023 -

NotNormallyNegativeBut... responded

This boilerplate apology would be funny if this situation weren't so patently ridiculous and unfair. I was lied to (perhaps unintentionally but even after I pointed out Audi Marin's mistake the person responsible who had ghosted me previously still maintained radio silence), bounced from person to person, and ultimately am getting the refund I requested. However, due to all these delays which are SOLELY the fault of Audi Marin, I am left to pay the interest incurred. I've asked 3x how long it will take to refund the money and still no response. I've never seen such unprofessional conduct at a dealership. BUYER BEWARE! At this point I'd lower my rating to 1 star .

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