Audi Marin

Initial experience was great. However, the support and ownership when an additional issue arose from the service was lacking. Having to initiate and get my car returned at my cost However, the support and ownership when an additional issue arose from the service was lacking. Having to initiate and get my car returned at my cost and inconvenience was very disappointing when this was clearly the result of the service performed. More

Service has been very professional and courteous since day 1. I would recommend them to friends and family day 1. I would recommend them to friends and family More

I had a great experience at Audi Marin. Willy Ortiz was very professional, helpful, and friendly as my service advisor. He kept me informed throughout the process, and the team did a great Willy Ortiz was very professional, helpful, and friendly as my service advisor. He kept me informed throughout the process, and the team did a great job taking care of my Audi Q5. I’m very satisfied with the service and would definitely recommend Willy and Audi Marin! More

Willy went out of his way to help me with some issues and was very friendly and courteous. Couldn’t ask for more. was very friendly and courteous. Couldn’t ask for more. More

Gary got my car in and finished ahead of schedule provided me with a loaner and made the whole experience seamless provided me with a loaner and made the whole experience seamless More

My service advisor Amy Stoica was incredible she took care of me and the car from the beginning till the end!!! care of me and the car from the beginning till the end!!! More

Terrible customer service in the repair department. Didn’t even know my car was towed in for two days even though I told them. Didn’t even know my car was towed in for two days even though I told them. More

The appointment was scheduled for “about an hour” when I arrived I was told that it would take up to two hours and offered an Uber to go do something instead of waiting there. I was told that I could Uber s arrived I was told that it would take up to two hours and offered an Uber to go do something instead of waiting there. I was told that I could Uber somewhere and be Uber back at no cost to me. I accepted, the customer service rep contacted Uber for me, later looking at my Uber account, I realized I had been charged almost $40 each direction instead of Audi covering the cost!!!! Had I known this, I would’ve just waited for my car to be done. Additionally, after returning to the dealership, I still waited almost 2 hours for the car to be finished. When inquiring about how much longer it would be, I kept being told all the mechanics were in a meeting. It would be “just a few more minutes”. However, everybody was very friendly, I just wish I wouldn’t have been charged the most $80 and waited almost 4 hours for an appointment that was supposed to be about an hour long. More

The dealership has a very good service department. They make the experience very nice for you with an easy Uber/Lyft ride or to wait in their lounge area with quality amenities. They make the experience very nice for you with an easy Uber/Lyft ride or to wait in their lounge area with quality amenities. More

Paul and the team made the buying experience really positive. I really appreciate that Paul showed us all of the options and led with a no-pressure approach. positive. I really appreciate that Paul showed us all of the options and led with a no-pressure approach. More