Audi Meadowlands

My salesman Alex Kyriakou has been an excellent representative for both Benzel Busch and Audi Meadowlands. I have purchased 3 cars with his assistance and each experience has been excellent. I h representative for both Benzel Busch and Audi Meadowlands. I have purchased 3 cars with his assistance and each experience has been excellent. I have and will continue to recommend both him and the dealership in the future. Robert H Shannon More

Overall, the experience was good. However, discussion on finance took a little longer than expected. However, discussion on finance took a little longer than expected. More

Great People | Polite friendly and very helpful! Had a great time while the paper work was going with the sales folks in the office both Aaron and the finance person made it a pleasant experience Had a great time while the paper work was going with the sales folks in the office both Aaron and the finance person made it a pleasant experience More

I called Audi Meadowlands on Sept. 20th to request a service appt for my 2021 Q8 because I got a message saying Electrical System Malfunction on Sept 19th. I was given an appt for Sep 20th to request a service appt for my 2021 Q8 because I got a message saying Electrical System Malfunction on Sept 19th. I was given an appt for Sept. 25th, saying that is the earliest that I can bring my car in for repair. We had been without a car for 3 days and absolutely needed it on Sept. 22nd and took it out, thinking that the message must be a minor issue. 15 minutes into our journey, all the lights on the dash began flashing and the car began slowing down to a stop on the highway. Luckily we were close to a downhill exit. We took it and parked it at the first spot immediately at the bottom of the exit. I had the car towed to Audi Meadowlands on Sept. 24th and made the service dept staff aware that the car was being towed there and that I already have an appt. for service for the next day (9/25). I waited to hear back from the service dept on the 25th and 26th. I left a message for the status of the service on the 27th. I called again on the 28th two times. On my second call, I was told that the service technician would take a look at my car later that afternoon and call me with the diagnosis. Why was my car which had a service appt on the 25th and had been at the service dept since the 24th, not even looked at till the 28th? I didn't get a diagnosis on the 28th or the 29th. I called both days. I called again on Oct. 2nd and was told that the problem was the starter and it had to be ordered. I told Courtney that I have heard that many owners are reporting the same issue and that the problem was the alternator. She said it was the starter. I asked when I would get the car. She said that it will take 5-8 days to get the part and then they would install it. I asked her to call me back and let me know when the part is coming exactly, when it will be repaired and exactly when I will get the car back. I also asked for a loaner because i needed a car. I was told the earliest that I could get one was October 5th. How unacceptable! It wasn't a surprise that I never got a call. I picked up a loaner on 10/5. I called again on Oct. 11th and was told that I can come and pick up the car the next day at 9am. The entire experience was utterly unprofessional! If I didn't call at the end of day on 10/11, I am fairly certain that I would not have known to pick up my car on the 12th (3 weeks after it had been there). My husband went to get the car on the 12th because I was traveling. The problem was indeed the alternator, not the starter as Courtney said. I am sorry to say that I would never recommend Audi Meadowlands for service to anyone. More

AMAZING EVERYTHING. FAST AND RELIABLE. AND ONE OF THE MOST IMPORTANT THING IS THAT THEY ALWAYS HAVA A LOANER AVAILABLE... FAST AND RELIABLE. AND ONE OF THE MOST IMPORTANT THING IS THAT THEY ALWAYS HAVA A LOANER AVAILABLE... More

Marilyn Tedesco was absolutely amazing throughout my entire process. She followed up with me just the right amount of times I needed without being pushy or a burden. Then, when I needed her to help me h entire process. She followed up with me just the right amount of times I needed without being pushy or a burden. Then, when I needed her to help me hunt down the car I REALLY wanted within limited inventory, so worked very hard to make me happy. AND she gave me great advice in selling my old car. Would HIGHLY recommend. More

Very bad experience. Vincent send me video of wrong vehicle and I had no information about the work being done on my vehicle. Made multiple calls to the service center to Vincent send me video of wrong vehicle and I had no information about the work being done on my vehicle. Made multiple calls to the service center to get status update. I was informed vehicle would be ready by Tuesday. Cleaning of the vehicle was under par. Vincent mentioned in the intake form of a detailing work that was NEVER done. Overall very unimpressive. More

The crew is efficient and professional. Loved the seamless sales process. Alex K. Was great! Thank you. Loved the seamless sales process. Alex K. Was great! Thank you. More

The entire experience was easy and excellent! I would recommend Audi Meadowlands to a friend. I would recommend Audi Meadowlands to a friend. More

I was helped by Dean Birth while picking up my lease. The overall staff was very friendly / hospitable, and Dean was very personable and guided me smoothly throughout the whole process. The overall staff was very friendly / hospitable, and Dean was very personable and guided me smoothly throughout the whole process. More