"I recently brought in an Audi and dealt with Andrew..."
I recently brought in an Audi and dealt with Andrew Sanchez in service. He was extremely helpful explaining what needed to be done, timeframes and options for a replacement while my car was being serviced. I mentioned I was also looking for another car to buy and he introduced me to sales staff that were also helpful.
In the end, I ended up purchasing a car here from Jeff Sawick, after going to many dealerships because of the level of service I had received so far. Jeff didn’t disappoint and was very helpful in in the purchasing process as a professional.
Furthermore, went I went to pick up the car I was introduced to another member of staff, I’ve sadly forgotten his name that sat in the car with me and went over all the controls and how to use them.
If I need another car in the future, I’d definitely go back and highly recommend this dealership and their staff.
"During these difficult times.....Covid, Ali was..."
During these difficult times.....Covid, Ali was professional, caring, took the necessary safety precautions and listened to my needs. He preformed very well throughout the entire negotiations and left me with a very “satisfied customer” feeling. I would definitely recommend Ali to my family and friends.
"Ali was very friendly and knowledgeable about the Audi..."
Ali was very friendly and knowledgeable about the Audi product as well as the model of car I was interested in purchasing. He rode with me while I drove the car.
He and the Finance Manager were very helpful with the trade in and the purchase process. The electronics consult took me through the electronics of the car. Everyone answered my questions. Ali brought the car to my home and provided me with all the documents I needed. We had additional questions which Ali explained and demonstrated.
"ROB WINTERS OF VW NAPLES SOLD US OUR CAR, A 2019 AUDI Q8..."
ROB WINTERS OF VW NAPLES SOLD US OUR CAR, A 2019 AUDI Q8 THAT WAS IN THE AUDI LOANER FLEET. ROB WAS VERY ENERGETIC ON THIS MATTER AND OBVIOUSLY WANTED THE SALE. WE BOUGHT THE CAR. HOWEVER, ROB WAS NOT TOTALLY CONVERSANT WITH THE DETAILS OF THE Q8 - WE HAD NUMEROUS QUESTIONS AND MANY ANSWERS PROVIDED BY ROB WERE NOT ACCURATE - FOR EXAMPLE THE WHEELS WERE NOT THE PREMIUM WHEELS, THE BEEPER IN THE CAR DETECTING OBJECTS AHEAD WAS OBVIOUSLY NOT PERFORMING CORRECTLY (FIXED LATER, NEEDED NEW SOFTWARE), ETC. ROB DID NOT INVOLVE AN AUDI REP IN OUR DISCUSSIONS WHICH HE SHOULD HAVE AS WE HAD MANY QUESTIONS. RUBIO DROVE AROUND WITH US AND WHEN WE ASKED CERTAIN QUESTIONS AND HE DIDN'T KNOW HE SAID HE DIDN'T KNOW, WHICH WAS APPRECIATED. OUR TOTAL EXPERIENCE WOULD HAVE BEEN MUCH BETTER HAD WE HAD AN AUDI REPRESENTATIVE AVAILABLE TO ANSWER OUR QUESTIONS. WE WERE ALSO DISAPPOINTED THAT OUR 2019 AUDI Q8 SALES BROCHURE, WHICH WE BROUGHT WITH US, WAS TAKEN BY SOMEONE FROM ROB'S DESK. WE HAVE BEEN UNABLE TO OBTAIN ANOTHER.
CHUCK DID A NICE JOB HELPING US TO LEARN THE CAR IN HIS "PROFESSOR" ROLE. OVERALL, WE ARE HAPPY WITH THE Q8.
"I’ve bought 3 Audi’s from them and I am very happy with..."
I’ve bought 3 Audi’s from them and I am very happy with anyone I have dealt with there. Audi is a great brand and this dealership is a class act.
"I love this place. I think I go to Audi Naples because..."
I love this place. I think I go to Audi Naples because they treat me like a queen everytime I walk through the door. Colin Howe is a extraordinary salesman! Very knowledgeable, friendly and professional. A joy to work with. Can't say enough about Chuck Collett. We have purchased four cars in the past 3 years and he has come to our house (30 miles one way) to set up our programs in the car and for programming auto garage openers. Andrew Sanchez works like he owns the service department. He is very knowledgeable and takes command for a job well done to our cars. Last but not least is our finance manager Keith Ahearn. Can't say enough about the superb treatment we always receive from Keith. He gets the job done in no time at all. Our thanks to all involved in the purchase of our vehicles.
"Wouldn't purchase a vehicle anywhere else! Chris Torres..."
Wouldn't purchase a vehicle anywhere else! Chris Torres is best salesman! Always finds perfect car for me! Great personality, like family to us great!
"Andrew was very courteous and professional in his..."
Andrew was very courteous and professional in his guidance and help today. He was able to get me in on short notice and accommodate my schedule. Such a polite and friendly man!
"I always have a very positive experience at Audi Naples...."
I always have a very positive experience at Audi Naples.
Andrew Sanchez Always goes out of his way to keep me informed of the progress of my car and how long it will take to service.
The service area is clean and comfortable.
I am always met by smiling staff ( even behind masks) and everyone is so nice and courteous. my car is always washed and vacuumed when I pick it up.
Dealing with Audi Naples is a very positive experience.
"I would like to start by saying our service advisor was..."
I would like to start by saying our service advisor was Andrew who is extremely polite, professional and considerate. He has made our experience effortless and easy. We have also dealt with managers and sales people and decided that Naples Audi is the place to be. Thank you for your service.