Audi San Diego

Everyone was very friendly and helpful with the service. Damien was very attentive and polite making sure I was comfortable and the service was fairly speedy and neat. Damien was very attentive and polite making sure I was comfortable and the service was fairly speedy and neat. More

Run, Don't Walk to Audi San Diego if You Need a Car! I can't say enough good things about Audi San Diego. My 2009 Audi A4 Convertible had just been totaled by insurance due to water damage. I loved it I can't say enough good things about Audi San Diego. My 2009 Audi A4 Convertible had just been totaled by insurance due to water damage. I loved it and knew I wanted another convertible. I always buy gently used low-mileage convertibles. I had almost been duped into buying a car with structural damage (they claimed the three little nicks on the front bumper were the "structural damage" noted on the CarFax report) one Friday night. On Saturday morning I began my search again and found a newly listed 2016 A3 Convertible and called the dealership. Anthony Picozzi picked up the phone and he was a DELIGHT from that moment to the very last text we exchanged post-sale. The car was a turned in lease and Anthony made sure it was in the best shape when I came to pick it up, dealt with all of my concerns, answered all my questions. The car looked beautiful when I arrived to pick it up. He gassed it up, took me on a test drive (I LOVED IT!) and then helped me drop off my rental car too! Joyce in Finance was also amazing -- as was Fadi who tee'd up for Joyce by checking all my info. They matched my credit union rate and Joyce made the process so easy and completely stress-free. My last experience with another dealership in Pasadena had been a nightmare so I was ever-so-slightly hesitant, although not really because everything about this purchase had been a 180 degree difference from that previous one. Literally, every person I came into contact with at Audi San Diego was a delight. Even the other sales people who were around when Anthony and I were getting all our ducks in a row, were friendly and lovely. Often if it's not one salesperson's sale, the others are either apathetic or unfriendly. Here, everyone was trying to add to my positive experience. The dealership is gorgeous and easy to access from the freeway (I came from Pasadena). And, they have water, great coffee and snacks for those of you who may arrive as I did in the early afternoon having not eaten anything or drunk much! LOL! I am telling everyone about Audi San Diego. I told Anthony he can't live Audi San Diego because I always want to buy from him! Talk about creating brand loyalty. I was already fairly loyal, but now I think my DNA has a tiny Audi strand! Run...don't walk... to Audi San Diego! More

Amazing service except for the car wash Horacio is the one that assists me most time I bring my car in and the service was really good. So Horacio gets 5 stars. *** But whoever did the ca Horacio is the one that assists me most time I bring my car in and the service was really good. So Horacio gets 5 stars. *** But whoever did the car wash however I am not too sure. Some parts of the car were wet so I assumed the car was actually washed but the car was not cleaned at all. More

Horrible Service! The appointment was with George, who has always been great to deal with. He wasn't there, so the first guy to contact me, Manny, ended up as the advis The appointment was with George, who has always been great to deal with. He wasn't there, so the first guy to contact me, Manny, ended up as the advisor that day. Manny was arrogant and disrespectful. The oil change took a long time, but when it was over I was told it needed some front brake work. I agreed to the service, but after a very long time was told that they didn't have the parts, they didn't have a loaner, but I could come back another time. It then took over 20 minutes for them just to bring me my car. I will never bring the car back here for service. I got the brake work done, with Audi parts, for a fraction of what Manny was going to charge at a great place down the street. More

Sales with Tammy was great. Management took surprisingly too long in dealing with trade in- It’s been 30 days and still have received my check for the trade in equity.Interacting with Audi Finance was less too long in dealing with trade in- It’s been 30 days and still have received my check for the trade in equity.Interacting with Audi Finance was less than optomum. Internet contact is confusing More

Everyone went out of their way to accommodate me and my needs. Thank you to don and Damien for your support and service at audi needs. Thank you to don and Damien for your support and service at audi More

Excellent service from Horacio, great actitud , price and disponibility, also they keep you inform all the time, I like the service videos and track my cara disponibility, also they keep you inform all the time, I like the service videos and track my cara More

The car and service was beautifully done. I had to wait 20 min from the time I was told it was ready. Car rental person was great as well. 20 min from the time I was told it was ready. Car rental person was great as well. More

Service department always has very courteous advisors and make sure to provide great customer service. Very easy to drop off vehicle for scheduled service and drive off with a loaner. make sure to provide great customer service. Very easy to drop off vehicle for scheduled service and drive off with a loaner. More

I have purchased at least five of the higher and Audi models in the past 10 years or so. I will not be purchasing another Audi from this dealership Because of the Service Department: Accessibilit models in the past 10 years or so. I will not be purchasing another Audi from this dealership Because of the Service Department: Accessibility was horrible No phone calls were returned in a timely manner. Neither were the emails. At one time I had to drive directly to the dealership. For an answer. I even called the operator and asked her to have “anybody please talk to me” She put me on an eternal wait. The ONLY Service Addvisor that has helped us in the past was BRETT. More