Audi San Diego

Worst Dealer service experience ever. Took appointment and did not advise the car would not been seen for days. Spoke with Service manager about delay on diagnosis of vehicle, She seemed to think its p and did not advise the car would not been seen for days. Spoke with Service manager about delay on diagnosis of vehicle, She seemed to think its perfectly okay to not get to the car the same day as the drop off - If there was a loaner, this may be okay but - i could not get loaner with appointment 3 weeks ahead and possible service engine issue which may have stranded - the attitude was amazingly not caring and not apologetic in any way. Charged multiples of MSRP for parts. Nice video inspection but was a $3000 additional repair really necessary when a simple bolt can do the job? 10 days for repair, no wash, no road test. Brake job quoted at 3X independent shop - can pay a bit more for dealer but 3x is outrageous. Minimal communication from advisor. Will find another way to service or buy a vehicle based on this horrible experience. More

This was probably the worse experience I've had with a dealer. I was trying to see if they had any options to pay upfront and then secure the automobile when I had the opportunity to come back into town i dealer. I was trying to see if they had any options to pay upfront and then secure the automobile when I had the opportunity to come back into town in a week. Denise Oliver told me that it is not in the best interest of us to hold the car. She told me I had to come into the store to test drive before I could make a purchase. I contacted the dealership to talk with management, I was told I would receive a callback and never did. I also wrote management but never received a word back. I was literally trying to get them to take my money and they wouldn't. I've never experienced anything like this especially in today's market where many dealers offer deliver-to-home options and the array of internet companies that will deliver your new purchase to your home. More

Mr. Mariano is an expert and has Professional customer service values that are passed on from older generations and not just taught. As I am a person who needs to have full understanding of my purchase a service values that are passed on from older generations and not just taught. As I am a person who needs to have full understanding of my purchase and related details, he was patient and provided the information I needed. More

Incredible experience! Mario was extremely accommodating as we walked through our decision on buying a new used car. Our concerns were heard and Mariano had a solution for each one. Mariano was very thoroug as we walked through our decision on buying a new used car. Our concerns were heard and Mariano had a solution for each one. Mariano was very thorough and was easy to work with every step of the way. We look forward to buying our next car through him! More

I really had a very excellent experience with Audi San Diego. The team there are very professional, efficient, and friendly! My sales person Mariano Gomes was Extremely Excellent; very knowledgeable and p Diego. The team there are very professional, efficient, and friendly! My sales person Mariano Gomes was Extremely Excellent; very knowledgeable and professional. I would totally recommend Mariano Gomes and Audi of San Diego! More

I've owned my RS3 for nearly 4 years now and have had very few issues with it, but every encounter I have had with this dealership has been friendly and professional. Horacio has taken care of all my ser very few issues with it, but every encounter I have had with this dealership has been friendly and professional. Horacio has taken care of all my service needs, always making sure my car is well taken care of, and greeting with a friendly smile. He knows I prefer texts and keeps me updated with any service requirements and letting me know when my car is ready for pick up. My experience with this, my first Audi, and this dealership has turned me into a huge fan of the brand and I'm hoping for an eTron version of my RS3 soon. More

Mario was amazing! He was patience kind and help me with my purchase process. He made it easy, I highly recommend him and this dealer. my purchase process. He made it easy, I highly recommend him and this dealer. More

The service was excellent and made me feel at home. Mariano was excellent and showed enthusiasm for the brand. Mariano was excellent and showed enthusiasm for the brand. More

Rick Hilton was a great salesman, answering questions and making the buying experience very positive. Dan Chappelle in finance made the process of financing the new car a true breeze. A great experience ov making the buying experience very positive. Dan Chappelle in finance made the process of financing the new car a true breeze. A great experience overall. More

Mariano was fantastic! He worked with me to make it happen and got me into a brand new Audi A4 within the hour. Did all the pre-work over the phone and only needed me in person for signing. happen and got me into a brand new Audi A4 within the hour. Did all the pre-work over the phone and only needed me in person for signing. More