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Audi Wyoming Valley

Wilkes-Barre, PA

Overview
Employees
Reviews
Vehicles
4.9
1,752 Reviews
Audi Wyoming Valley is a premier automotive dealership located in the heart of Wyoming Valley, serving car enthusiasts and luxury vehicle seekers with unmatched passion and commitment. With a rich heritage and an unwavering dedication to excellence, Audi Wyoming Valley has established itself as a trusted destination for those who crave the exhilaration of driving an Audi. At Audi Wyoming Valley, we believe that the Audi driving experience is more than just getting from point A to point B—it's about embracing a lifestyle of sophistication, innovation, and thrilling performance. As an authorized Audi dealer, we offer a wide range of new and pre-owned Audi vehicles that combine cutting-edge technology, elegant design, and unparalleled craftsmanship. Our knowledgeable and friendly sales team is committed to providing a personalized and tailored experience to each customer, ensuring that their unique preferences and requirements are met. Whether you're searching for a stylish sedan like the Audi A4 or a versatile SUV like the Audi Q5, our dedicated team will guide you through the entire purchasing process, making it seamless and enjoyable. In addition to our exceptional sales department, Audi Wyoming Valley boasts a state-of-the-art service center staffed by factory-trained technicians. Our service team utilizes the latest diagnostic tools and genuine Audi parts to keep your vehicle in pristine condition, providing routine maintenance, repairs, and enhancements to maximize its performance and longevity. Audi Wyoming Valley is not just a dealership; it's a community of automotive enthusiasts who share a common love for Audi vehicles. We regularly organize exclusive events, test drives, and owner gatherings to foster a sense of camaraderie among our valued customers. Experience the epitome of luxury and performance at Audi Wyoming Valley. Visit our showroom today and let us help you embark on an unforgettable Audi journey that will elevate your driving experience to new heights.
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1470 PA-315, Suite 3

Wilkes-Barre, PA

18702

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Showing 1,752 reviews

August 17, 2024

Very friendly solid handshakes. My test drive and purchase both were very expedient. Car was waiting right in front for me both times. Overall good experience. More

by bobbyg04
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. It’s great to know that you appreciated the friendly service and the expedient process during both your test drive and purchase. We always strive to make sure everything is seamless and convenient for our customers, so it’s fantastic to hear that the car was ready and waiting for you each time. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and look forward to serving you again!

August 15, 2024

From the moment I showed up, I was well taken care of. Randy is the very best at making sure that you are well informed and comfortable with every aspect of the purchase. Once we had agreed to purchase th More

by TonyD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Hozempa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We’re thrilled to hear that your experience with us has been consistently phenomenal. Randy and Troy truly embody the commitment we have to ensuring our customers feel well-informed and comfortable throughout their purchase. We’re glad Randy’s expertise helped guide you through every aspect of the buying process, and that Troy made things clear and easy to understand. It’s fantastic to know that Randy’s thorough walkthrough of your new vehicle met your expectations as well. We deeply appreciate your continued trust in us for your family’s vehicle needs. Your kind words mean a lot to our team, and we’re grateful for the opportunity to serve you again and again. If you ever need anything or have any more questions, please don’t hesitate to reach out. Enjoy your new car, and we look forward to assisting you with any future automotive needs!

August 15, 2024

The service performed appears to have solved our issue. It involved the AC on long trips. We have a trip planned soon. We will confirm then More

by PRFJF1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Audi Wyoming Valley responded

Thank you for taking the time to leave us a review! We’re thrilled to hear that the service seems to have addressed the issue with your AC during long trips. We understand how important it is for your vehicle to be in top shape for your upcoming trip. If you have any concerns or need further assistance before you head out, please don’t hesitate to reach out. We’re here to ensure your journey is as comfortable and enjoyable as possible. Safe travels, and we look forward to hearing how everything went on your trip!

August 15, 2024

Brian is one of the best service advisors I have ever had the pleasure of dealing with..His professionalism makes it a very good experience, he does an astounding job on making sure every detail of the servi More

by Davidmi610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Brian made such a positive impression on you. It’s always our goal to provide top-notch service, and Brian’s dedication to thoroughness and professionalism truly embodies what we strive for here at Audi Wyoming Valley. Your kind words mean a lot to us and will certainly be shared with Brian. If there’s anything more we can do for you or if you have any further feedback, please don’t hesitate to reach out. We look forward to serving you again!

August 13, 2024

Service is ok but nobody like to answer phone or return phone calls to customers More

by JBURNS60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Audi Wyoming Valley responded

Thank you for taking the time to share your feedback. We’re glad to hear that you found our service to be okay, but we’re truly sorry to learn about the challenges you faced with reaching us by phone. This is certainly not the experience we aim to provide. We understand how important timely communication is, and we’re committed to improving our response times. Your feedback is invaluable, and we’re already looking into ways to enhance our phone and call-back processes to better serve you and our other customers. If you have any immediate needs or questions, please don’t hesitate to reach out to me directly at 570-714-6550 and ask for Joe Brennan. I’m here to help and ensure you have the best experience possible. Thank you for bringing this to our attention. We look forward to serving you better in the future!

August 10, 2024

Both John and Mitch were excellent to work with. They were very reasonable and made the process easy. More

by donkey_gull_0x
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Kotarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Laino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience working with both John and me. Our goal is to make the process as smooth and enjoyable as possible, and it’s wonderful to know we succeeded. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to help. Enjoy your new vehicle, and we look forward to seeing you again at Audi Wyoming Valley! Best regards, Mitch

August 09, 2024

The Audi Wyoming Valley service staff was professional, courteous and very helpful. It was a pleasure to deal with them. More

by RALPHJ21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service staff. Our team at Audi Wyoming Valley is dedicated to providing top-notch service, and it’s wonderful to know that their professionalism and courtesy made a difference for you. If there’s anything else we can assist you with or if you have any more feedback, please don’t hesitate to reach out. We look forward to seeing you again soon!

August 08, 2024

Friendly, honest, caring ,knowledgeable , not pushy, concerned, respectful, genuine, helpful,trustworthy,supportive and the best dealer I have ever dealt with , I will send my family n friends n any on More

by Cher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Laino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We’re thrilled to hear that your experience with us was so positive. John L. is indeed a fantastic member of our team, and we’re delighted to know he made such a great impression on you. At Wyoming Valley Audi, we strive to provide each of our customers with a friendly, honest, and supportive experience, and it's gratifying to see that our efforts are making a difference. Your kind words about our knowledgeable, respectful, and genuine approach mean a lot to us. We greatly appreciate your recommendation and are excited to welcome your family and friends to our dealership. If there’s anything more we can do for you or anyone you send our way, please don’t hesitate to let us know. Thanks again for taking the time to share your experience!

August 07, 2024

I had a great experience purchasing my Audi here! Going to a dealership can be intimidating but everyone I worked with made the experience stress free. I never felt pressured to make a decision which More

by chelsascarcella1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Kotarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Laino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that your visit to Audi Wyoming Valley was a positive one. We know that buying a car can sometimes feel overwhelming, so it's great to hear that our team was able to make the process smooth and stress-free for you. We take pride in ensuring that our customers never feel pressured and that they can make decisions at their own pace. Your kind words about our approach mean a lot to us, and we’re grateful for your recommendation. If you ever need anything or have any questions in the future, please don’t hesitate to reach out. Enjoy your new Audi, and we hope to see you again soon!

August 06, 2024

Alex was extremely helpful with my purchase of a Q7. Very professional, extremely knowledgeable, answered all my questions. And with the Q7, I had a number of them, even days after I took delivery. Gre More

by lapelsbloomsburg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Kotarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Jennings
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Aug 29, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We’re thrilled to hear that Alex provided such exceptional service during your purchase of the Q7. It’s fantastic to know that his professionalism and expertise made your experience smooth and informative. We understand that having questions even after delivery is a part of the journey, and we’re delighted to hear that Alex was there to assist you every step of the way. At Audi Wyoming Valley, we believe that great service doesn’t stop at the sale, and it’s rewarding to know that you felt supported even after driving away in your new vehicle. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We’re here to help!

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