Audi Wyoming Valley - Service Center

Audi Wyoming Valley responded

Thank you for taking the time to leave a review of our services. We are delighted to hear that you and your wife were happy with the service you received and that you found Brian and John to be a pleasure to interact with. We believe that providing excellent customer service is key to building long-lasting relationships with our customers, and we are glad to hear that our team members were able to deliver on this front. We are also thrilled to hear that you found our facility to be well-maintained, both inside and out. We take great pride in ensuring that our facility is always clean and tidy, as we want our customers to feel comfortable and confident in the services we provide. Your positive feedback is a testament to the hard work of our team and serves as motivation to continue providing excellent service and facilities. Once again, thank you for your kind words and for choosing our business. We look forward to serving you and your family in the future.

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience at our Audi Wyoming Valley. We are thrilled to hear that you found our customer service to be great and that the atmosphere was pleasant. We take pride in providing a clean and welcoming environment for our customers. We are also glad to know that your experience was smooth and our team was able to assist you in a friendly and nice manner. We strive to make every customer feel valued and appreciated, and we are pleased to hear that we have met your expectations. Once again, we appreciate your kind words and hope to have the pleasure of serving you again in the future.

Audi Wyoming Valley responded

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you have always had a great experience with our service department and that Brian has been a standout professional. Our team takes pride in providing top-notch service and ensuring that all work is done in a timely manner. It's great to know that we've been able to meet your expectations consistently. Once again, thank you for your kind words and for choosing us as your service provider. We look forward to continuing to provide you with exceptional service in the future.

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you have consistently received timely and friendly service from our staff. Providing excellent service and expertise is something that we take great pride in, and we're grateful to have earned your loyalty. We appreciate your trust in us and look forward to continuing to provide you with the same level of service in the future. Thanks again for choosing us as your go-to car service provider!

Audi Wyoming Valley responded

Thank you for taking the time to share your feedback with us. We are delighted to hear that our team was helpful and friendly throughout your experience with us. It is also great to know that the work was completed quickly and that you appreciated the video and text updates. At Audi Wyoming Valley, we strive to provide excellent customer service and to keep our clients informed every step of the way. We understand that having visibility into the work being done can give you peace of mind and confidence in our services. We appreciate your business and look forward to serving you again in the future.

Audi Wyoming Valley responded

Thank you for taking the time to provide us with your feedback. We are glad to hear that you were satisfied with the work done on your car. However, we are deeply sorry to hear that you had a negative experience with our service manager. We strive to provide excellent customer service, and we apologize for falling short of your expectations. We take all complaints seriously, and we will be investigating this matter further to ensure that we take appropriate action. We value your business and appreciate your feedback. If there is anything else we can do to address your concerns, please do not hesitate to reach out to us. We hope to have the opportunity to make things right and provide you with a better experience in the future.

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a great experience with our service advisor, Brian. It's always our goal to provide the best possible service to our customers, and we're glad to hear that Brian took great care of you. We appreciate your kind words about Brian and his dedication to ensuring his customers are taken care of. It's always great to hear feedback like this, as it lets us know we're on the right track. Thank you for choosing our dealership for your service needs, and we look forward to serving you in the future

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you received excellent customer service from beginning to end and that our Service Advisor, John Strobel was friendly and helpful throughout your visit. We strive to provide top-notch customer service to all of our clients, and it's great to hear that we hit the mark with you. Please don't hesitate to reach out if you have any further needs or questions in the future. Thank you again for choosing our services!

Audi Wyoming Valley responded

Thank you for taking the time to leave a review of our services. We are pleased to hear that you were satisfied with the level of service we provided. However, we apologize that the diagnosis of your tires was not accurate. We understand how important it is to have your vehicle diagnosed correctly, and we take full responsibility for any errors made. We would appreciate the opportunity to further investigate the issue with your tires and make things right for you. Please do not hesitate to contact us to discuss this matter further. We value your business and feedback and hope to have the opportunity to serve you again in the future.