Audi of Downtown LA

If you want a great experience and a person who knows his product go see Sam Zinniger. I guarantee you will leave another happy and satisfied customer. I love my new blue Q3 product go see Sam Zinniger. I guarantee you will leave another happy and satisfied customer. I love my new blue Q3 More

I have bought many cars over my lifetime but I must say that this was the most relaxed and pleasant purchase experience that I have every had. that this was the most relaxed and pleasant purchase experience that I have every had. More

Very professional caring going extra mile to deliver what ai asked ffor Nabeel. Erik Jack Thank you for making this the best experience I have had ai asked ffor Nabeel. Erik Jack Thank you for making this the best experience I have had More

Bying an Audi Soloman was amazing. Straight forward and made the transaction feel trusted and painless. I didn't have perfect credit and they worked with me. The p Soloman was amazing. Straight forward and made the transaction feel trusted and painless. I didn't have perfect credit and they worked with me. The professional made me feel like I belonged. I will always come here first when I buy another car. More

Promises Promises I purchased a pre-owned Q5 from this dealership and so far the car is great my sales experience had a little of the hard sale to it, and it did not co I purchased a pre-owned Q5 from this dealership and so far the car is great my sales experience had a little of the hard sale to it, and it did not come from my salesman. Finance was kind of overzealous even though I walked in with my pre-approval. When I walked out to take my car home there was only one key. Knowing how expensive these new keys can be I asked about that and was told I would get a second key but they were unable to locate it at that time. I followed up with my salesman on several at least once a week for the last month and have been told they have to get it ordered but still no key. I am finally just tired of waiting so I called to purchase an extra key and was told the key fob would be $350 and programming would be an extra $200. I honestly would have gone somewhere else had I known that the promises were empty and I would be xxxxx for a new key. DTLA you can do better than this right? More

Great service Quick and easy drop-off. Staff are always friendly and efficient. Love the electronic communication with video walkthrough by technician. Makes the Quick and easy drop-off. Staff are always friendly and efficient. Love the electronic communication with video walkthrough by technician. Makes the whole process really clear. Keep up the good work! More

Excellent and Professional Customer Service Excellent and courteous customer service. Valentine Rautescu is my service representative and he is always very professional, friendly and thorough. Excellent and courteous customer service. Valentine Rautescu is my service representative and he is always very professional, friendly and thorough. All representatives I encounter from check in to check out are kind and pleasant. More

Finally got my dream car....2019 Audi Q5! Phil Kang made the toughest part of getting a new car - negotiating the price - a smooth and easy process. He was up-front and honest regarding availa Phil Kang made the toughest part of getting a new car - negotiating the price - a smooth and easy process. He was up-front and honest regarding available discounts and was able to give me the best offer to meet my budget. More

Another frustrated customer I just read some reviews in this website to check if I'm the only one experiencing this issue, but to my surprise, I'm not the only one. I live in O I just read some reviews in this website to check if I'm the only one experiencing this issue, but to my surprise, I'm not the only one. I live in OC and it's quite a drive to go to DTLA but i found this nice ad for 2015 Q5 ...so fast forward I bought the car March 22 and made another trip 3 days after that to handle personally the check from my car financing. A month after, I received a car from my financing company that they needed a copy of the car registration.. Called Audi DTLA and talked to my salesman guy Amir and told me to call Dean ( called and left voice mail the first time, No response,called again after 2 hrs, voicemail is full). Called Amir again and hook me up to Dean and I was told to give him his name to my financing company so they can talk. 2nd month a called them again ( Amir and a lady and told them about the deadline. I was told by the lady that she will expatiate the registration process, I ask her what? You will just file it now in the DMV after 2 months? and the answer was YES!.. the after my 3rd month, I received a letter from my financing company that they have not received copy of the registration and in 10 days if I can't deliver a copy of the registration, my loan will be converted to a Personal Loan and you know what it means.. correct. 15% interest rate. Called again Amir and He told me to somebody will call me... That guy is Andy,, I was told that they need a SMOG TEST the car so they can file registration. I was really SHOCK, 1st is you forgot that the car need to be smog and you want me to drive from OC to LA so you can smog the car and second you will just file the registration after the smog.. xxx...I told him that I was already pulled over for the expired Temp plate July, 22,2019. Second is that will start converting my loan to personal loan beginning July 28. 3rd the car will be in the garage until I receive all the paper works. As of today July 1.. no license and plate has arrived. GOOD LUCK to all prospective buyer.. By the way, I'm already asking representation to cover my UBER ride beginning July 23 and what ever my financing company will charge me.. I forgot.. They still owe me for the smog test $50 that they ask me to do over my Lunch break.. More