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Austin Ford Chrysler

Austin, MN

Overview
Employees
Reviews
Vehicles
4.6
257 Reviews
Austin Ford Jeep is here to help you! **WE PROMISE **See our Best Price Upfront**No Hassle Sales Environment**Non-Commission Sales Team**Every Certified Vehicle comes with 2 keys**Full Tank of Gas**Free Carfax Report**Hundreds of 5 Star Reviews** Qualifying for a loan or lease couldn't be easier with our on-site financial advisor to help you every step of the way. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car. Once you're behind the wheel as an owner, Austin Automotive continues to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest manufacturer parts, so you can count on solid routine maintenance and timely repairs when they're needed. When you come to Austin Ford Jeep you can have your vehicle wishes granted. And let's face it: you deserve nothing less. Located on West Oakland ave, Austin, Minnesota we know our job isn't finished until you're completely satisfied.
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2701 W Oakland Ave

Austin, MN

55912

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Showing 257 reviews

November 04, 2024

They made the whole process fun and light hearted. It was a very enjoyable experience! More

by jimfieb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Chapek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Austin Ford Chrysler responded

Jim, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 02, 2024

The personal was fantastic. Booking the appointment was quick. They found the problem with my car in no time More

by sabrinaterranova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dough H
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Nov 04, 2024 -

Austin Ford Chrysler responded

Sabrina, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 01, 2024

Danielle and Angie have always done an excellent job taking care of me . They are the best people to work with. I was upset with the machanics who just didn’t look closely enuff at my vehicle and said s More

by junkyard2769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie and Daniel
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Nov 04, 2024 -

Austin Ford Chrysler responded

We are very happy to hear Danielle, Angie, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 30, 2024

I feel like this is the worst dealer in Minnesota I was lie to, Misinformed, they never call me back or try to fix things. I wouldn’t recommend this dealer to anyone. More

by marcos_1282
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Moline
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Mossow
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Nov 02, 2024 -

Austin Ford Chrysler responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Nov 22, 2024 -

marcos_1282 responded

You have all my information. I emailed, text, called Tim and he never got back to me. I even have the dash can video of the last time we spoke. On the phone, telling me that he’s going to talk to the owner and make things right. It’s been a month. Nothing!!

October 30, 2024

I appreciate it being able to talk to the mechanic before and after the service was done. More

by taskalicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike the mechanic
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Oct 31, 2024 -

Austin Ford Chrysler responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 29, 2024

Took my truck in for an oil change and to check out a sound in the motor. I thought it was either an exhaust leak or lifter noise. They said it was my bumper hitting my fender. I had them come out and lo More

by junkyard2769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angie and Daniel
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Nov 01, 2024 -

Austin Ford Chrysler responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Angie, Daniel, and our team can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 26, 2024

They are efficient for getting customers in and out with great work they will stand behind. More

by SJS90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Chapek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reese
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Oct 27, 2024 -

Austin Ford Chrysler responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Austin Ford Chrysler, we look forward to having you as a valued customer for many years to come!

October 17, 2024

Lindsey is a rockstar. Willing to take time to learn more about the person she is helping to find the right vehicle to fit their needs. Fantastic customer service and willi More

by Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randi Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Chapek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Austin Ford Chrysler responded

Thank you, Dan, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Lindsey here at Austin Ford Chrysler.

October 16, 2024

was glad they gave me a car to use this time so i didnt have to wait forever till my car was done More

by willowdale
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
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Oct 17, 2024 -

Austin Ford Chrysler responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 10, 2024

i had to wait & wait & wait 3 1/2 hr & the car is still not done More

by willowdale
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randi Sherwood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Nissly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Chapek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Austin Ford Chrysler responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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