Autohaus BMW

Experience purchasing a pre-owned 2012 X3 We were in the market for an X3 or X5 for my wife to drive and had stopped by Autohaus to look at one advertised on their website. However, it had alr We were in the market for an X3 or X5 for my wife to drive and had stopped by Autohaus to look at one advertised on their website. However, it had already been sold a couple of hours earlier. One of the salespeople took down what we were looking for, and Jens called about a week later with details about the one we ended up purchasing. We scheduled a time for a test drive and purchased the X3 that afternoon. We picked up the X3 two days later after it went through a thorough detail. Alicia spent an hour with us explaining the car's features, settings, and options. All in all, it was an enjoyable experience, and I'll keep Autohaus in mind for future BMW purchases. More

Ultimate experience at the Ultimate BMW Dealership I brought our 2013 X6M for a recall service for a passenger side air bag. Patti Kuper was my service advisor and she made sure all my questions and re I brought our 2013 X6M for a recall service for a passenger side air bag. Patti Kuper was my service advisor and she made sure all my questions and requests were addressed. She went above and beyond contacting me on a few other items that the technician found. She checked with me before any additional parts and service was performed. I deeply appreciate the extra care she and Sam Steidley (the technician) provided for me and my BMW. I’m a long time customer of Autohaus BMW and will continue be one. More

Amazing service: the best dealer experience Recently serviced my 2014 435i. Everyone at the dealership was helpful and friendly. They had my car finished quickly and the experience was lovely. Recently serviced my 2014 435i. Everyone at the dealership was helpful and friendly. They had my car finished quickly and the experience was lovely. The best way to care for your BMW is at Autohaus. I know my car is in the best hands possible and it’s an enjoyable experience and Amanda in service is exceptional. She took care of everything for me. Very pleased, car drive great, would Throughly recommend. More

Service Yesterday I stopped by Autohaus to have my oil and tires checked. Chris Buie checked everything for me and was very professional. He has a great smile Yesterday I stopped by Autohaus to have my oil and tires checked. Chris Buie checked everything for me and was very professional. He has a great smile and great personality. I would like to thank all of the staff members at Autohaus for the excellent services. More

Immaculate experience When I was asked to share my experience about my recent visit to Autohaus BMW I was pleased to do so. I came in for general service such as a oil cha When I was asked to share my experience about my recent visit to Autohaus BMW I was pleased to do so. I came in for general service such as a oil change and tires to find out I needed over $5,500 worth of work done to my vehicle. My service advisor Patti made me aware of the issues and didn't make me feel forced or pressured to take care of everything in one visit. Patti went over options for getting my repairs handled and she went above and beyond to make this process as smooth as possible. Thankfully, I was able to get all of my repairs taken care of and was provided with outstanding customer service. Patti K. is truly an asset to the BMW Autohaus family and she made my experience a very memorable one. More

Amazing Experience Josh Gould was amazing - my overall experience was top-notch. There was zero hassle, I was in and out with my new car in no time. I would definitely r Josh Gould was amazing - my overall experience was top-notch. There was zero hassle, I was in and out with my new car in no time. I would definitely recommend! More

Aways excellent! I have had the pleasure of working with Pattie Kupfer who has taken very good care of me. Her attention to detail is second to none and I have a true I have had the pleasure of working with Pattie Kupfer who has taken very good care of me. Her attention to detail is second to none and I have a true sense of customer focus when I deal with her. I have never seen this high level of service anywhere else in the auto dealer service game. More

Very poor customer service The rear tow bar cover plate fell off my 640i Grand Coupe. I asked Autohaus to replace it and they refused. The vehicle has never been towed and there The rear tow bar cover plate fell off my 640i Grand Coupe. I asked Autohaus to replace it and they refused. The vehicle has never been towed and there was no explanation other than defective part or workmanship. The service manager said somebody must have stolen it therefore I had to pay for it. Ridiculous. This was my eighth and LAST BMW thanks to this dealership. Bad customer service is one thing but don’t insult my intelligence as well. More

Genuine delight I have worked with every single service advisor here at Autohaus. From Greg to Dan to Mike to Bob to Linda to Chris...you get the point. I must say I have worked with every single service advisor here at Autohaus. From Greg to Dan to Mike to Bob to Linda to Chris...you get the point. I must say out of EVERYONE I have worked with, Ethan is by far the most genuine person I have ever had the pleasure of dealing with. He clearly wasnt trying to reach into my pocket for things that were not needed at this time. Not only that but he took the time...and by time I mean atleast 2 hours of his own personal time to look up and recommend the right tires for me. We went back and forth in communication for a day about which tires I wanted to try on my 3 series...it was never a doubt that he would steer me in the right direction...and steer me he did! I am absolutely delighted to know that this young man is here and working for this company. He might be the youngest advisor I have ever worked with..but his knowledge and poise is well beyond his years. To anyone reading this...seriously...work with Ethan if you have any chance at all. This young man is the real deal. Thanks again Ethan! More

New car review Purchased a new (well new to me) vehicle 2 weeks ago. First visit in after wards I met with Chris the genius. What a fun experience that was learnin Purchased a new (well new to me) vehicle 2 weeks ago. First visit in after wards I met with Chris the genius. What a fun experience that was learning all these new tricks that this car can do. BMW sure does know how to make a car exciting. Afterwards ironically enough the car had a low tire light pop on. Without missing a beat Chris walked me over to Ethan in the service department. Going from Chris to Ethan and truly feeling in good hands was quite satisfying. He did me the courtesy of looking over all 4 of my tires personally to verify that there was no leak and in fact had just lost 2 pounds of air pressure. Who knew these sensors were so on point! He got me aired back up and reset my light in a flash and I was on my way. You guys rock. More