Autohaus BMW

Excellent Service I have been very impressed with the service and attention I’ve received from Autohaus. Just purchased my first BMW, which was a CPO 2014 335i and they I have been very impressed with the service and attention I’ve received from Autohaus. Just purchased my first BMW, which was a CPO 2014 335i and they have done an great job taking care of me. The car has some minor scratches and needed a few spots buffed out in the clear coat and they honored their word and took care of the car after I had purchased it. If you go there, ask for Bob Dedert. Bob sold me my car and I I’ll be buying another from him as soon as the girlfriend is ready. More

Excellent Experience Bob Warner, Sales. I met Bob on the lot at Autohaus, he listened while I listed my must have options and color combination. After searching for a ca Bob Warner, Sales. I met Bob on the lot at Autohaus, he listened while I listed my must have options and color combination. After searching for a car matching my requirements; Bob explained the process to order since my wants were quite specific. Bob made the process easy, he set time expectations, kept me updated as the car was ordered, built, shipped and delivered. Can’t say enough about the quality of this man. Rick Riccio, Business Manager. Rick found me a great rate better than going directly to the bank. Chris Buie, BMW Genius Advisor. Chris spent an hour going over the many options and set up. He has reached out several times offering additional time to make sure we are comfortable and taking advantage of all the car has to offer. Victor Richards, Service Manager. Victor reached out to introduce himself and offer information on the service department. More

Chris Clem is a savior! As I was in St. Louis for an academy conference, my car engine began to overheat and smoke on Sunday morning. I had to get my vehicle towed to AutoHau As I was in St. Louis for an academy conference, my car engine began to overheat and smoke on Sunday morning. I had to get my vehicle towed to AutoHaus BMW at 7am, with no prior appointment due to the fact that they were closed on sunday. Chris Clem, a service advisor, understood that I was stuck there until my car was fixed and he went out of his way to get parts from around town to his dealership to ensure I would be able to make it home by that night. Chris Clem was beyond friendly and made my experience stress free and very easy! I would go as far to call him a friend of mine because of how great of a guy he was and how helpful he was in such a short amount of time. He squeezed me in, on a monday, and made sure that everything would be good to go by the time I got back on the road. I work for a BMW dealership back at home and we do not have employees like Chris, AutoHaus BMW is beyond lucky to have him working there!! Thank you AutoHaus BMW and Chris Clem, you got me back home! More

First time Autohaus Dennis made the transaction easy and simple. Bought a new/service loaner and received a very fair trade in value for my car. I would gladly purchase Dennis made the transaction easy and simple. Bought a new/service loaner and received a very fair trade in value for my car. I would gladly purchase from Autohaus again. More

Excellent Customer Service Experience I recently brought my BMW to Autohaus BMW for an emissions inspection and two additional problems that I had encountered. I reported the problems to I recently brought my BMW to Autohaus BMW for an emissions inspection and two additional problems that I had encountered. I reported the problems to my service advisor Patti Kupfer who accurately documented the problems for the mechanic assigned to my vehicle. Patti told me I needed to leave my vehicle overnight in order to replicate the problem the next morning in the colder weather. She promptly put me in a loaner and kept me advised of the status of my vehicle. Due to my work schedule Patti allowed me to keep the loaner vehicle an extra day. She later contacted me stating both problems had been repaired and my vehicle was ready for pick-up. Patti and the service department at Autohaus BMW provided a level of service that is rare to encounter today. Patti Kupfer is a true asset for Autohaus! More

Awesome Service Representative! Chris Clem is awesome. Whenever I have questions or concerns, he is there to assist me and it makes me feel valued. He schedules appointments readily, Chris Clem is awesome. Whenever I have questions or concerns, he is there to assist me and it makes me feel valued. He schedules appointments readily, and I am always pleased with the results that I receive from Chris and the service department. Thanks, it's good to know you have a service department that is for the customer. I am ready to purchase my next BMW. More

Service Department is great!! I have been in here a few times recently with a couple of different cars. They are responsive and great at keeping the client up to date with servic I have been in here a few times recently with a couple of different cars. They are responsive and great at keeping the client up to date with service status. I highly recommend the service department here. I sent a 328 in to Mike and got it back cleaner then it was when I sent it in. I sent another 328 in to Amanda and she went above and beyond to keep a client. Best service rep ever!! I also need to mention they are quick to complete work as well. I cant say enough good about Autohaus service department More

BMW and Autohaus keep me coming back I've been driving BMW's for the last 26 years and it's always a great performing car. After this many years, I feel very comfortable with so many o I've been driving BMW's for the last 26 years and it's always a great performing car. After this many years, I feel very comfortable with so many of the associates and they know me and treat me well. I have always had good experiences that keep me coming back. It is also great to work with a locally owned business and dealership. Thank you to all the associates for delivering a great overall experience. More

First Class Experience Joe Bauer with Autohaus St Louis is a step above the rest! We used to dread dealing with automotive salesmen. We would rarely walk away with what we w Joe Bauer with Autohaus St Louis is a step above the rest! We used to dread dealing with automotive salesmen. We would rarely walk away with what we were looking for and always felt like we were ripped off. With Joe & the Autohaus team, both times they have exceeded our expectations. Joe goes out of his way to find you what you are looking for, at the price you are working with and without the high pressure sales tactics. Joe is a class act and I would recommend him to anyone looking to buy or lease a BMW. More

Great Sales Service Dennis Schaffner was a great person to deal with in CPO sales. Polite, straightforward, honest, and informative. I didn't feel like he sold me anyth Dennis Schaffner was a great person to deal with in CPO sales. Polite, straightforward, honest, and informative. I didn't feel like he sold me anything. Rather, I chose to buy from him. He made the whole experience pleasant. I felt like I walked away with a car and a new friend at the same time. I will definitely see him when I am in the market again. I also dealt with Rick Riccio to go through extended warranty options, etc. I had the same feeling with Rick as I did Dennis. I never felt rushed or pressured in any way. I lastly dealt with Chris, whose last name I cannot recall, but I remember his card stating he was a "BMW Genius". I'd have to agree with his card. He meticulously walked me through all the "horns and whistles" of the car to make sure I understood them all. When I left the dealership the Sirius representatives were all gone for the day. Chris told me he'd follow up on it first thing the next morning to get it working promptly and he did exactly what he said he would do. This dealership is lucky to have these two gentlemen on their staff. More